Lead, Technology Resiliency Governance

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Position : Lead Service Delivery Implementation
Location : Pune

The Lead Technology Resiliency Enablement Office (TREO) Governance is responsible for leading the day-to-day governance oversight and continuous improvement of the enterprise technology resiliency program. This role ensures that Disaster Recovery (DR) Backup & Recovery Point-in-Time Recovery (PiTR) Cyber Recovery Observability Capacity Management and Technology Resiliency standards are consistently implemented measured and maintained across the organization.
The Lead partners with Infrastructure Engineering Application Development Cloud Engineering Cybersecurity Enterprise Architecture SRE Technology Operations Risk Management Internal Audit and Business Continuity teams to ensure technology resiliency controls are effective compliant and aligned with regulatory expectations.
This position combines strong governance program management and technical resiliency knowledge with the ability to influence cross-functional teams in a highly regulated financial services environment.

Key Responsibilities
Technology Resiliency Governance
Execute the enterprise Technology Resiliency Governance framework.
Support the development and maintenance of resiliency policies standards procedures and governance documentation.
Ensure consistent implementation of enterprise resiliency standards across technology organizations.
Facilitate governance forums working groups and steering committees.
Track governance actions decisions and remediation activities.

Standards Oversight
Support governance and compliance for enterprise standards including:
Disaster Recovery (DR)
Backup & Restore
Point-in-Time Recovery (PiTR)
Cyber Recovery
Recovery Testing
Capacity Management
Technology Observability and Monitoring
Logging Standards
Third-Party Technology Resiliency
Technology Resiliency Architecture
Operational Resilience Controls
Monitor adherence and coordinate corrective actions where gaps are identified.

Governance Reviews & Assessments
Lead and coordinate:
Technology resiliency assessments
Standards compliance reviews
Recovery plan quality reviews
Testing readiness assessments
Recovery capability maturity reviews
Risk and control assessments
Governance health checks
Exception and waiver reviews
Document findings recommendations and remediation plans.

Metrics & Reporting
Develop and maintain enterprise reporting including:
Governance scorecards
Standards compliance dashboards
Recovery testing metrics
RTO/RPO/PiTR compliance reporting
Key Risk Indicators (KRIs)
Key Performance Indicators (KPIs)
Executive reporting packages
Governance maturity tracking
Action item reporting
Provide analysis and recommendations to technology leadership.

Regulatory & Audit Support
Coordinate governance support for:
Internal Audit
External Audit
Regulatory examinations
Control testing
Risk assessments
Issue remediation
Evidence collection
Matters Requiring Attention (MRAs/MRIAs)
Ensure governance documentation is complete accurate and audit-ready.

Risk Management
Partner with Enterprise Risk Management to:
Identify technology resiliency risks.
Track remediation activities.
Monitor control effectiveness.
Manage standards exceptions.
Escalate material risks.
Support risk reporting and governance.

Continuous Improvement
Drive enhancements to governance processes through:
Workflow automation
Governance dashboards
Self-service reporting
AI-assisted reporting
Standardization of governance processes
Process simplification
Data quality improvements
Operational efficiency initiatives

Cross-Functional Collaboration
Partner with:
Infrastructure Engineering
Cloud Engineering
Cybersecurity
Enterprise Architecture
Application Development
Platform Engineering
SRE
Technology Operations
Business Continuity
Enterprise Risk
Internal Audit
Vendor Management
Promote enterprise-wide adoption of resiliency governance practices.

Leadership Responsibilities
Lead a team of governance analysts and resiliency professionals.
Assign work priorities and oversee day-to-day execution.
Mentor and develop team members.
Promote a culture of accountability collaboration and continuous improvement.
Coordinate work across global teams and external partners where applicable.
Support workforce planning and performance management.

Required Qualifications
Bachelors degree in Information Technology Computer Science Engineering Business or a related discipline.
7 years of experience in technology governance IT risk disaster recovery infrastructure cybersecurity or operational resilience.
24 years of experience leading teams or major cross-functional initiatives.
Experience working within a large highly regulated organization preferably in financial services.
Strong program management communication and stakeholder management skills.

Technical Knowledge
Working knowledge of:
Disaster Recovery
Backup & Restore
Point-in-Time Recovery (PiTR)
Cyber Recovery
Operational Resilience
Infrastructure and Cloud Services
AWS and Microsoft Azure
ServiceNow
Governance Risk and Compliance (GRC) platforms
ITIL processes
Observability and Monitoring
Capacity Management
Enterprise Architecture principles
Risk and control frameworks

Preferred Qualifications
8 years of experience required.
Experience supporting regulatory examinations and audit engagements.
Knowledge of GSIB operational resilience expectations and financial industry regulatory requirements.
Familiarity with recovery technologies including immutable backups air-gapped recovery clean rooms and isolated recovery environments (IREs).
Certifications such as ITIL PMP CISA CRISC CBCP or equivalent are desirable.

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office established in 2016 is now home to over 3000 employees. The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to 2024 they volunteered more than 10000 hours into the communities where they live and work. Learn more.