Lead, Revenue Assurance

About us
WeWork India is the countrys leading flexible workspace provider that offers a personalizedexperience to different types of professionals with varied needs through its innovative andcustomized offerings. WeWork India serves as a vibrant hub for a multifaceted communitybringing together innovators visionaries dreamers and high achievers. It is a collaborativeenvironment designed for mutual inspiration and the collective pursuit of India run by the Embassy Group commenced operations in 2017. Currently it has105000 members in 70 locations across eight cities in India Bengaluru ChennaiMumbai Gurugram Noida Delhi Hyderabad and Pune. Its portfolio comprises small andmedium enterprises start-ups large businesses freelancers etc. Our mission is focused onempowering tomorrows world of work through achieving Excellence in Execution.

About the role
We are seeking a dynamic leader to oversee our outbound billing and collections operationswhile acting as the strategic bridge between daily finance operations pricing strategy andfuture system automations. This role requires a data-driven professional who can manage aspecialized team enforce strict debt recovery SLAs and translate raw operational data intoactionable business intelligence to prepare the department for upcoming financialtechnology rollouts.

Key Responsibilities

Lead and mentor the billing and collections team setting clear KPIs and ensuringstrict adherence to debt recovery SLAs and enforcement gates including service
deactivation or legal notices executed per company policy
Serve as the senior escalation point for critical client and internal billing disputes
Oversee daily billing operations ensuring accuracy and compliance with clientcontracts and service agreements
Coordinate cross-functionally with Sales Customer Service and Corporate Finance toreconcile billing discrepancies
Participate in month-end and year-end close activities including periodic revenuereconciliations to identify and mitigate financial leakage
Monitor and optimize cash flow minimizing delinquency and maximizing recoveryrates
Act as the strategic link between finance operations pricing strategy and systemautomation initiatives translating operational data into structured insights forleadership
Partner with BI and technology teams to design dashboards and reportingframeworks that track billing efficiency collections effectiveness and compliance
Identify and implement process improvements and document workflows into robustSOPs to reduce reliance on undocumented processes
Serve as cross-functional backup for broader finance and contract teams protectingSLAs during volume spikes or staff absences

Experience and qualifications
6-8 years of professional experience in finance operations billing collections or acomparable leadership role.
Strong expertise in debt recovery processes SLA enforcement and financialcompliance.
Advanced proficiency in SQL and Excel for operational data analysis and reporting.
Experience with ERP systems and financial automation tools.
Familiarity with BI platforms (e.g. Tableau Power BI) for translating data intoactionable insights.
Skilled in team management stakeholder communication and cross-functionalcollaboration.
Excellent communication skills with the ability to bridge operational finance andstrategic business needs.