Lead Platform Engineer

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Lead Platform Engineer

JLLT Automation CoE JBS Product Management

About the Role

This is a Senior Product Lead role within the Technology Product Management job family with at least 15 years of relevant experience owning a product or platform end-to-end from definition and planning through release adoption and end-of-life. The role is the accountable central resource across design engineering quality and business teams. The person is required to own the product direction for Products like Everbridge IBM Blueworks live Scan2CAD WoodWing Klarity Efficient Elements defining requirements setting priorities and making build release and retirement decisions in close partnership with subject matter experts across the business.

The role may have the opportunity to work with a gamut of other technologies ranging from RPA BPM workflow Productivity tools OCR gen AI data transformation integrations as projects scope dictates acting as accountable product owner and single point of coordination between BE&T vendors and JLLT CoEs.

Key Responsibilities

• Own Product Discovery & Onboarding RFI/RFP evaluation VRAQ/security assessment business case POC setup.
• Coordinate Product Configuration & Setup CDR review OKTA/SSO CMDB Datadog ITSM & tollgate configuration.
• Own Product Roadmap & Delivery feature prioritization and evaluation backlog management regression testing release/code promotion.
• Own Run the Business (RTB) incident/problem mgmt (P1P3) MIM bridge calls BAU continuity.
• Facilitate workshops roadmap reviews and steering sessions to define current/future state processes product requirements and secure stakeholder alignment.
• Partner with business sponsors to translate strategic priorities into a phased product plan spanning definition build release and end-of-life.
• Govern the business case success metrics and value tracking for productivity tools reporting outcomes to leadership.
• Govern change recovery & resilience change/CAB process DR/BCP exercises.
• Report across L0/L1/L2 KPI framework cost ROI uptime SLA compliance product adoption/usage action items.
• Manage product scope budget schedule quality and stakeholder communications.
• Resolve technical/operational issues; escalate to EA SRE or QA as needed.

Stakeholder Leadership & Governance

• Act as the accountable owner connecting business stakeholders engineering quality and operations throughout each products lifecycle.
• Lead executive and stakeholder communication on product direction trade-offs and release decisions.

Quality Release & Change Management

• Own go-live decisions release planning and quality gates for productivity tools ensuring solutions meet defined acceptance criteria before release.
• Direct UAT planning and sign-off and the escalation and resolution of defects that impact release readiness.
• Lead adoption planning and organizational readiness for new releases and platform migrations.
• Govern delivery of automation/workflow solutions.

Documentation Enablement & CoE

• Maintain product documentation including roadmaps process flows data models and user guides.
• Develop and deliver enablement and training materials that support adoption of productivity tools across the business.
• Define and evolve the CoE strategy standards and governance as part of the broader platform product roadmap.
• Own the reusable component and template strategy to accelerate delivery across the product portfolio and maintain the knowledge base and governance repository.
• Lead onboarding and mentoring of developers and analysts contributing to productivity tools.

What You Need

• 15 years product management: roadmapping prioritization documentation multi-tool experience.
• Strong stakeholder management across business vendors and technical teams.
• Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.
• Knowledge of Agile & Waterfall frameworks; solid technical/requirements background.
• Desirable: Real Estate domain experience; customer service applications.
• GDPR/data privacy awareness; excellent written verbal and presentation skills (English).
• Working knowledge of RACI-based operating models tollgate governance and KPI reporting.

Performance Objectives

• Become subject matter expert on JLL Business Process Management and assigned applications.
• Deliver phased rollout of the JBS Operating Model validate RTB extend product delivery governance support full RACI enforcement toward steady state.

Key Skills

• Full product development lifecycle: discovery design configuration testing debugging support.
• Demonstrated ownership mindset comfortable making and defending product decisions across the full lifecycle not only documenting requirements.
• Ability to manage a portfolio of product initiatives and competing priorities independently.
• Creative outcome-driven thinker focused on achieving results.
• Skilled in a range of discovery techniques (brainstorming user interviews workshops) used to inform product strategy not only requirements elicitation.
• Excellent communication collaboration and executive presence across technical and non-technical audiences.
• Agile/Scrum delivery; prototyping and modernization of JLL technology platforms.
• Advisory role on Enterprise Solutions automation and integrations.
• Talent-building: sourcing partnering with vendors upskilling teams.
• Apply capability scope appropriately by platform tier (1/2/3).
• Passionate about driving change product adoption and continuous improvement.

Employee Specification

• Bachelors degree in computer science IT or related field.
• 15 years experience with Configurable Products platforms (Everbridge IBM Blueworks Scan2CAD Klarity WoodWing RecoSoft Efficient Elements Epiplex).
• Experience designing scalable business/system architecture.
• Cloud and AI delivery experience; geo-distributed systems a plus.
• Roadmap development: current state future state investment planning.
• Self-starter autonomous strong multi-tasking in dynamic environments.

What You Can Expect From Us

An entrepreneurial inclusive culture where we succeed together across the desk and around the globe. A Total Rewards program supporting your career recognition well-being benefits and pay. Join us to develop your strengths and build a fulfilling career. Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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