Enter a job title or keyword
Lead Ominissa Workspace Admin
Job Location:
Monthly Salary:
Posted:
28 August 2026 (23 days ago)
Posted:
Application Deadline:
18 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Minimum 10 years of IT experience with strong specialization in Mobile Device Management (MDM).
- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune MobileIron and Citrix XenMobile.
- Strong understanding of MDM MAM MCM and MEM concepts.
- Experience in enterprise mobility deployment administration troubleshooting and support.
- Experience leading MDM teams managing service delivery SLAs incident management and customer escalations.
- Ability to coordinate with customers PMOs Presales and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.
- Must and Mandatory
- Own day-to-day operations and performance of Workspace1.
- Lead coach and manage the WS1 team.
- Drive achievement of operational service quality and productivity KPIs.
- Manage workforce planning scheduling capacity and resource utilization.
- Monitor SLAs identify performance gaps and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards MIS and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies controls and applicable standards.
#L1-MS2
#L1-Onsite
- Minimum 10 years of IT experience with strong specialization in Mobile Device Management (MDM).
- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune MobileIron and Citrix XenMobile.
- Strong understanding of MDM MAM MCM and MEM concepts.
- Experience in enterprise mobility deployment administration troubleshooting and support.
- Experience leading MDM teams managing service delivery SLAs incident management and customer escalations.
- Ability to coordinate with customers PMOs Presales and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.
- Must and Mandatory
- Own day-to-day operations and performance of Workspace1.
- Lead coach and manage the WS1 team.
- Drive achievement of operational service quality and productivity KPIs.
- Manage workforce planning scheduling capacity and resource utilization.
- Monitor SLAs identify performance gaps and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards MIS and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies controls and applicable standard
- Operations/program management
- KPI and SLA management
- Stakeholder management
- Data analysis and reporting
- Problem-solving and decision-making
- Process improvement
- Strong communication and presentation skills
- MS Excel / PowerPoint; relevant workflow or CRM tools
#L1-MS2
#L1-Onsite
