Lead Logistics FinOps Team Lead USA

The Team Leaders is responsible for overseeing end-to-end financial and operational transactions with a strong focus on accuracy compliance and customer-centric outcomes. This role integrates Finance Operations (FinOps) Operations and Customer Experience (CX) by ensuring that financial processes such as billing invoicing cost management and dispute resolution are executed seamlessly while delivering a positive and transparent customer experience.
The position combines deep accounting expertise with operational leadership to drive financial integrity process excellence and customer satisfaction acting as a critical bridge between Finance Operations and CX teams.

Shift - 6PM to 3 AM (Can be rotational basis business needs)

Experience Required

• Minimum 8 years of overall professional experience.

• Minimum 3 years of people management experience - leading and managing a team of approximately 2530 employees.

• Proven ability to drive team performance manage stakeholder expectations and deliver operational objectives in a fast-paced environment.

Key Responsibilities

1. Accounting & FinOps Operations

Oversee and ensure accuracy in all financial transactions ensuring compliance with accounting principles regulatory requirements and internal controls.
Manage cost and budget accounting including allocation of direct/indirect costs variance analysis and performance reporting.
Lead Accounts Payable (AP) Accounts Receivable (AR) billing and invoicing processes with a focus on timeliness accuracy and customer clarity.

Ensure end-to-end invoice lifecycle management (creation validation dispute handling and closure).

Drive adherence to standardized FinOps processes including job costing rate validation and revenue/cost reconciliation.

Monitor financial KPIs such as invoice accuracy aging disputed volumes and revenue leakage.

2. Customer Experience (CX) Integration

Ensure billing accuracy and transparency minimizing customer disputes and improving first-time-right invoicing.

Collaborate closely with CX teams to validate billing readiness obtain approvals and ensure alignment on customer commitments.

Act as an escalation point for complex customer issues related to invoices disputes and financial queries.

Drive proactive communication and visibility to CX teams on billing status exceptions and resolution timelines.

Support dispute lifecycle management by ensuring timely resolution and coordination across FinOps CX and Operations teams.

Focus on improving customer satisfaction (NPS) through financial process excellence reducing friction in invoicing and collections.

3. Leadership & People Management

Lead mentor and develop a team of accounting/FinOps professionals to deliver high performance and continuous improvement.

Manage the full employee lifecycle including hiring coaching performance management and career development.

Set clear team goals aligned to financial performance and customer experience KPIs.

Optimize workload distribution and resource allocation to meet operational and customer SLAs.

Foster a culture of accountability continuous improvement and customer-centric thinking across the team.

4. Operational Excellence & Process Improvement

Identify and drive process improvements to enhance efficiency reduce errors and eliminate manual touchpoints.

Improve FTHR and reduce billing disputes through root cause analysis and preventive actions.

Standardize processes across billing dispute resolution and reporting to ensure consistency and scalability.

Leverage automation digital tools and analytics to optimize FinOps workflows and reporting.

Ensure strong governance and control frameworks for financial transactions and compliance.

5. Strategic Contributions & Cross-functional Collaboration

Translate business and customer strategies into actionable operational and financial plans.

Partner with Operations CX Finance and Product teams to ensure alignment across the value chain.

Provide subject matter expertise to resolve complex accounting and operational challenges.

Enable data-driven decision-making through insights on revenue cost disputes and customer behaviour.

Contribute to initiatives that enhance end-to-end customer journey from order to invoice to payment.

Qualifications & Skills

Strong expertise in accounting operations (AP/AR billing cost & budget accounting financial reporting).

Proven leadership experience in managing teams within Finance / Operations / Shared Services environments.

Deep understanding of FinOps processes including job costing invoicing reconciliation and dispute handling.

Strong analytical skills to interpret financial data and derive actionable business insights.

Experience in customer-facing financial processes and working with CX teams.

Excellent stakeholder management communication and problem-solving capabilities.

Ability to balance operational priorities with strategic improvement initiatives.

Scope & Impact

Accountable for performance productivity and quality of a team managing billing and financial operations.

Directly impacts customer experience through invoice accuracy dispute reduction and transparency.

Drives operational efficiency while ensuring financial compliance and integrity.

Plays a key role in bridging Finance Operations and Customer Experience functions.

Responsible for achieving both short-term operational targets and long-term transformation goals across FinOps and CX integration.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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