Lead HR Operations

We are looking for a dynamic and detail-oriented HR Operations Lead to drive operational excellence and transformation initiatives across the APAC region. This role combines strong operational ownership with strategic project execution and HR technology enablement.

The ideal candidate brings a strong understanding of HR operations stakeholder management process governance and HR systems while also being passionate about improving employee experience through automation scalable processes and data-driven decision making.

This role requires someone who demonstrates high accountability strong ethics transparency in communication and an exceptional eye for detail.

HR Operations Management (40- 45%)

• Lead the delivery of end-to-end HR operations across APAC ensuring employee lifecycle transactions are processed accurately compliantly and within defined SLAs.

• Oversee key operational processes including onboarding employee data changes organizational changes internal mobility leave administration offboarding documentation and HR case management.

• Manage and govern regional payroll inputs employee records and data validations to ensure accuracy and timely downstream processing.

• Serve as the escalation point for complex employee and manager queries driving timely resolution and a positive employee experience.

• Partner with HRBPs Payroll HRIS Talent Acquisition Legal Finance and external vendors to ensure seamless execution of HR processes and programs.

• Monitor operational performance through KPIs SLAs case volumes audit findings and employee feedback implementing corrective actions where needed.

• Ensure compliance with local labor regulations internal policies data privacy requirements and audit controls across APAC markets.

• Drive process standardization documentation knowledge management and governance practices to improve consistency and operational effectiveness.

• Lead root cause analysis of operational issues identify process improvement opportunities and implement scalable solutions to enhance efficiency and employee experience.

HR Transformation Projects & Technology (55 - 60%)

• Lead HR transformation initiatives focused on process simplification automation scalability and user experience.

• Act as the primary bridge between HR Operations HRIS IT and business stakeholders to translate business challenges into scalable technology solutions.

• Evaluate existing HR processes and proactively identify opportunities for automation self-service AI and digital solutions to reduce manual effort and operational risk.

• Lead the implementation and adoption of AI-enabled HR solutions chatbots virtual assistants knowledge management platforms and other emerging technologies that enhance employee and manager experience.

• Partner with HR IT and vendors to assess pilot and deploy innovative technologies ensuring solutions align with business needs and governance requirements.

• Utilize data analytics and insights to identify trends measure process effectiveness and drive evidence-based decision-making.

• Lead regional and global HR transformation projects managing requirements gathering solution design testing deployment stakeholder communication training and change management.

• Establish governance frameworks for HR technology enhancements change requests releases documentation and ongoing system maintenance.

• Develop business cases process maps functional requirements and implementation plans to support technology investments and transformation initiatives.

• Champion a culture of continuous improvement by challenging legacy processes and driving digital-first ways of working across HR.

• Stay informed on emerging HR technology AI capabilities and industry best practices bringing innovative ideas and practical solutions to the organization.

Skills 

• Strong understanding of HR operations and employee lifecycle processes.

• Experience managing HR transformation and technology initiatives.

• AI & Automation Mindset - Curiosity and capability to identify evaluate and implement AI-driven and automated solutions.

• Ability to analyze business challenges and design practical scalable and sustainable solutions.

• Strong project management and stakeholder management capabilities.

• High attention to detail with strong problem-solving and analytical skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication collaboration and influencing skills.

• Demonstrates high accountability ownership integrity and ethical standards.

• Comfortable working across global and cross-functional teams.

Qualifications :

• 8 years of experience in HR Operations HR Transformation HRIS or related functions.

• Experience working with Workday or similar HR platforms.

• Exposure to APAC HR operations and regional compliance requirements.

• Experience leading automation process improvement or digital HR initiatives.

• Prior experience working in a fast-paced technology or global organization is preferred.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time