Job Description Customer & In-Process Quality Engineer

Position Summary

We are seeking an experienced Customer & In-Process Quality Engineer to drive quality excellence across customer-facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns improving in-process quality performance strengthening quality systems and ensuring compliance with customer and ISO requirements.

The ideal candidate should have strong experience in EMS and Aerospace industries hands-on expertise in quality systems problem-solving methodologies process monitoring tools and customer quality management.

Key Responsibilities

Customer Quality Management

• Drive reduction of customer complaints customer returns and RMA occurrences.
  
• Improve defect detection at FQA and create quality awareness across teams.
  
• Work closely with Cross Functional Teams (CFT) for timely closure of customer-reported issues.
  
• Investigate customer complaints and implement effective corrective and preventive actions for non-detection issues.
  
• Develop strategies to prevent issue escape from organization to customer.
  
• Implement horizontal deployment of corrective actions across all projects and customers.
  
• Monitor RMAs closely and ensure closure within defined TAT.
  
• Ensure products consistently meet customer quality requirements and specifications.
  
• Coordinate with Quality Managers to discuss and resolve customer quality concerns.
  
• Provide timely updates to customers regarding quality issues corrective actions and status tracking.
  
• Participate in product quality planning and quality control activities based on customer specifications.
  
• Communicate customer expectations and feedback to internal quality and manufacturing teams.
  
• Prepare maintain and update customer-required quality reports and documentation.
  
• Train and guide quality teams in structured problem-solving methodologies and quality improvement practices.
  
• Support New Product Introduction (NPI) activities to proactively avoid quality issues.
  
• Prepare and maintain product quality documentation in line with ISO standards and customer requirements.
  
• Develop and improve quality processes based on ISO standards and audit findings.
  
• Manage and coordinate ISO audits and support audit compliance activities.
  
• Work with Quality Managers to improve Quality Management Systems based on audit observations and customer feedback.
  

In-Process Quality Management

• Closely monitor FPY (First Pass Yield) and RTY (Rolled Throughput Yield) for assigned projects.
  
• Analyze top recurring defects/issues and drive improvement actions with Cross Functional Teams.
  
• Track and ensure closure of actions related to FPY and RTY improvement initiatives.
  
• Provide timely technical clarifications to IPQA teams regarding in-process quality observations.
  
• Correlate customer rejections with internal process rejections and drive containment/improvement actions.
  
• Lead GYAT meetings and drive continuous quality improvement initiatives.
  
• Monitor critical process parameters using SPC Cp and CpK analysis.
  
• Ensure timely documentation updates related to customer complaints and process changes.
  
• Review and update Generic PFMEAs periodically.
  
• Monitor closure and effectiveness of previous audit feedback and corrective actions.
  
• Drive implementation of structured problem-solving methodologies such as:
  • 8D
    
  • Lean Manufacturing
    
  • Six Sigma
    
  • Root Cause Analysis
    
• Utilize process monitoring and quality tools including:
  • SPC
    
  • Cp/CpK
    
  • GRR
    
  • PFMEA
    
  • Control Plans
    

Required Skills & Qualifications

Educational Qualification

• Diploma / BE in:
  • Electronics & Communication Engineering (E&CE)
    
  • Electrical & Electronics Engineering (EEE)
    
  • Related Engineering disciplines
    

Experience

• 810 years of experience in:
  • EMS Industry
    
  • Aerospace Industry
    
  • PCBA Manufacturing Environment
    

Technical Skills

• Strong understanding of:
  • PCBA manufacturing processes
    
  • In-process quality systems
    
  • Customer quality management
    
  • Aerospace quality requirements
    
• Hands-on experience with:
  • SPC Cp/CpK GRR
    
  • PFMEA and Control Plans
    
  • ISO standards and audit management
    
  • Root Cause Analysis and CAPA implementation
    
  • FPY/RTY improvement programs
    
• Good understanding of EMS manufacturing quality requirements and customer expectations.
  

Soft Skills

• Strong communication and customer handling skills.
  
• Excellent analytical and problem-solving abilities.
  
• Leadership capability in driving CFT quality improvement actions.
  
• Ability to work under pressure and manage multiple projects/customers.
  

Preferred Qualifications

• Certification or exposure to:
  • Lean Six Sigma
    
  • Internal Auditor Programs
    
  • Aerospace Quality Standards
    
• Experience handling international customers and aerospace programs is an added advantage.
  

Benefits / Role Exposure

• Opportunity to work on running and upcoming EMS & Aerospace projects.
  
• Exposure to customer quality management process improvement and advanced quality systems.
  
• Opportunity to lead continuous improvement initiatives in a high-reliability manufacturing environment.
  
• Involvement in strategic quality enhancement and customer satisfaction programs.