Lead Employee Experience

Presidio Where Teamwork and Innovation Shape the Future
At Presidio were at the forefront of a global technology revolution transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation automation and intelligent insights.

The Role
Presidio looks for Senior EX Lead you will be the primary point of contact for employee concerns spanning recognition mentorship and project transitions. You will also own Presidios employee survey programs.

You operate as a trusted confidential presence in the organization someone employees will bring a concern to before they bring it anywhere else and someone the business trusts to represent the employee voice without turning every issue into an escalation. The role sits at the intersection of people data and business context: youll spend as much time reading survey data and spotting patterns as you will sitting across from someone working through a difficult situation.

People

• You will listen to employees directly or through our Practice EX Specialists to understand their concerns.
• You will raise issues with the business unit head HR Business Partner or Leadership teams and follow through until theyre resolved.
• You will manage our anonymous reporting channels and triage submissions and support new joiners through their first 90 days.
• You will run and coordinate mentorship programs matching mentors and mentees equipping managers to mentor effectively and tracking whether mentoring relationships are actually landing.
• You will mediate conflicts between employees peers and managers getting all sides heard working through disagreements to a fair resolution and knowing when to involve the business unit head or Leadership.
• You will work closely with the business stakeholders on various programs like immersion Next Gen leadership and Leadership connect.

Surveys

• You will design and run milestone surveys onboarding (1-month 3-month) half-yearly pulse promotion project change high-potential (HiPo) and exit surveys.
• You will analyse results spot trends and share findings monthly with internal stakeholders quarterly with Leadership and the Talent Development team.

Stakeholder Management & Reporting

• You will build working relationships with business unit heads and Practice Leads so that employee issues get resolved through influence not escalation people bring you concerns because they trust youll handle them well.
• You will keep Leadership informed of emerging themes before they become patterns flagging risk early rather than reporting it after attrition or disengagement has already set in.
• You will maintain a living view of employee sentiment across practices and locations and use it to recommend concrete changes - not just report numbers.

What Success Looks Like

• First 90 days: Youve met the practice leads business unit heads and Practice EX Specialists youll work with and run your first onboarding and pulse surveys on schedule.
• First 6 months: Your mentorship program has active mentor-mentee pairs and Leadership is receiving your quarterly findings and acting on your recommendations.
• First year: Youre recognized as the person who resolves employee concerns fairly and survey data shows measurable improvement in an area youve focused on.

Required

• A bachelors degree in any discipline IT with Psychology from MSSW background would be an added advantage
• 68 years of combined experience in Talent Development or people-facing roles within IT/technical environments.
• A track record of resolving employee issues and mediating conflict by working through business stakeholders without relying on formal authority.
• Experience designing surveys and analysing data.
• Experience running or coordinating mentorship programs.
• Comfortable operating without formal positional authority influencing outcomes through relationships credibility and follow-through rather than policy enforcement.

Skills

• You build trust easily and handle sensitive information with discretion.
• Youre organised and data-literate comfortable building a survey tracking responses and turning data into a clear report.
• You stay calm under conflict help people move past disagreement and coach managers on handling difficult conversations.
• You follow through. Employees remember who circled back and who didntyou close every loop you open.

Growth & Life at Presidio

Youll build a track record owning a visible high-trust function close to Leadership strong preparation for broader Talent Development or People leadership roles with deep cross-functional exposure to Practice Leads and India Leadership.

Your future at Presidio
JoiningPresidio means stepping into a culture of trailblazers - thinkers builders and collaborators - who push the boundaries of whats possible. With our expertise AI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Here your impact is real. Whether youre harnessing the power of Generative AI architecting resilient digital ecosystems or driving data-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats next-together.

AboutPresidio
Presidiois committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer we strive to have a workforce that includes the community we serve.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.