Lead Business Analyst (Salesforce)

Role Overview
We are seeking a Salesforce Certified Sales Cloud Consultant with SaaS industry experience to
design implement and optimize Salesforce Sales Cloud solutions. The consultant will partner with
business stakeholders to translate requirements into scalable solutions enhance sales productivity
and ensure Salesforce best practices are applied across the organisation.

Key Responsibilities
Solution Design & Implementation
Collaborate with internal teams to gather business requirements and design Sales
Cloud solutions.
Configure and customize Salesforce Sales Cloud features (Leads Accounts
Contacts Opportunities Forecasting Territories Products Price Books Quotes).
Implement sales automation processes including lead routing/assignment workflow
automation approval processes and validation rules.
Business Process Optimization
Analyze existing sales processes and recommend improvements leveraging
Salesforce functionality.
Develop scalable solutions to improve pipeline visibility forecasting accuracy and
sales productivity.
Data Management & Reporting
Ensure data integrity during migration and integrations with external systems.
Create dashboards reports and analytics to support sales performance
management.
Stakeholder Engagement
Act as the Salesforce subject matter expert (SME) for Sales Cloud.
Train business users on new features and solutions.
Provide post-implementation support and enhancements.
 

Qualifications :

Strong knowledge of Salesforce core architecture declarative configuration and Sales Cloud
capabilities.
 Salesforce Certified Sales Cloud Consultant credential (active)
Must have a good Technical knowledge on Apex codes and Salesforce flow
Prior Experience in handling large scale & Complex SFDC Migrations.
6-10 years of Salesforce administration or consulting experience with at least 12 years
supporting SaaS or subscription-based businesses.
Strong understanding of SaaS revenue models (ARR MRR bookings churn renewals).
Hands-on experience with CPQ and/or Revenue Cloud.
Hands-on experience with data migration integrations and third-party applications.
Strong problem-solving communication and presentation skills.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time