Lead Associate Transactional Quality (Shipping & Logistics Shipping operations Import and Export Documentation Freight Forwarding) Nasik REF111337L
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Job Summary
Key Responsibilities:
Quality Assurance Management
To Develop and implement a comprehensive quality assurance program for FNA management service so Establish communicate and monitor quality standards performance metrics and key performance indicators KPI so Conduct regular quality audits and evaluations of processes transactions and customer interactions
Team Leadership
o Lead mentor and motivate a team of quality assurance professionals
o Provide coaching and training to ensure consistent and high quality performance
o Foster a culture of accountability continuous improvement and teamwork within the quality team
Continuous Improvement
o Identify areas of improvement and work with cross functional teams to implement enhancements
o Proactively address service gaps and implement corrective actions to prevent future issues
o Stay up to date with industry best practices and emerging trends to enhance our services Quality
Reporting
o Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
o Analyze data to identify root causes of quality issues and recommend solutions
Client and Stakeholder Communication
o Collaborate with clients to understand their quality expectations and feedback
o Act as a liaison between clients and internal teams to address quality concerns and implement improvements
Compliance and Standards
o Ensure compliance with industry regulations and quality standards
o Keep abreast of changes in regulations and standards to maintain compliance
Qualifications & Work Experience:
o Any Graduate
o Familiarity with Shipping industry regulations
o Strong knowledge of quality assurance methodologies and tool
o Excellent leadership interpersonal and communication skills
o Analytical and problem solving skills with the ability to interpret data and make data driven decisions
o Certification in quality management e.g. Six Sigma Lean is a plus
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
