Lead Associate Transactional Quality (GDSAirlineTravel ProcessIATA) Gurgaon NH8 REF103002F

Lead QAJob Summary:We are seeking a highly skilled and experienced Lead QA to join our team in a BPO setting for a corporate travel management company. The Lead QA will be responsible for overseeing the quality assurance processes ensuring that all services meet the highest standards of quality and compliance. This role requires strong analytical skills attention to detail and the ability to work collaboratively with various Responsibilities:Quality Assurance: Conduct regular audits coaching and reviews of processes and services to ensure compliance with industry standards and company policies. Identify and document any deviations from quality standards and recommend corrective actions. Monitor and analyze QA metrics to identify trends and areas for improvement. Develop and implement QA strategies policies and Improvement: Assist in the development and implementation of QA strategies policies and procedures. Collaborate with other departments to streamline processes and enhance overall service quality. Participate in continuous improvement initiatives to drive quality Management: Train mentor and develop agents/QA team members to enhance their skills and performance. Conduct performance evaluations and provide constructive feedback. Foster a positive and collaborative team Interaction: Liaise with clients to understand their quality requirements and expectations. Ensure that client feedback is incorporated into the QA process. Address and resolve any quality-related issues or concerns raised by and Documentation: Prepare and present QA reports to senior management. Maintain accurate and up-to-date documentation of QA processes and findings. Ensure all QA records are compliant with regulatory : Education: Bachelors degree in any field Experience: Minimum of 1 years of experience in a QA role preferably in a BPO or corporate travel management : Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in QA tools and software. Ability to work under pressure and meet tight deadlines. Strong attention to detail and commitment to Conditions: Ability to work flexible hours including eveni

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time