Lead Associate Collections (French Language- B2 Certified) Experience (3-5 years) Pune (Magarpatta) US Shift (0530 PM 0230 AM)

The ideal candidate will have prior experience in a contact center or customer care environment and will be responsible for managing accounts receivable resolving billing issues and ensuring timely collection of outstanding balances from French-speaking customers.

Key Responsibilities:

Contact French-speaking customers via phone email and other channels to collect outstanding payments.

Handle inbound and outbound calls related to billing inquiries payment arrangements and account status.

Maintain accurate records of customer interactions and payment commitments.

Collaborate with internal departments (Customer Service Billing Finance) to resolve disputes and escalate issues when necessary.

Meet or exceed monthly collection targets and KPIs.

Ensure compliance with company policies and regulatory requirements.

Provide exceptional customer service while maintaining a firm approach to collections.

Required Skills & Qualifications:

Fluency in French and English (spoken and written) is mandatory.

3-5 years of experience in collections customer service or contact center operations.

Strong communication and negotiation skills.

Ability to work independently and manage time effectively.

Familiarity with CRM systems and MS Office tools.

Willingness to work US shifts (night hours).Preferred Qualifications:

French Language- B2 certification mandatory

Experience in B2B or B2C collections.

Knowledge of billing systems and financial processes.

Exposure to international customer interactions especially in North America or Europe.

Qualifications :

Bachelors degree & French certification- B2

Additional Information :

Lead Associate - Collections French Language- B2 certification mandatory

Experience Minimum 3- 5 Years

Night Shifts ( 05:30 PM - 02:30 AM )

Remote Work :

No

Employment Type :

Full-time