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Lead Administrator L2(Contract)

Wipro

Job Location:

Pune - India

Monthly Salary: Not provided by the employer

Posted: 10 August 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose B3Developer :Hyd Pune Bangalore

WO Rate :190k including markup

Exp :7 yrs -rel 5yrs in CMDB and 2 yrs in AI Ops as mandate

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.

1. Key Responsibilities
Configure and administer ServiceNow CMDB aligned to CSDM
Design and maintain CI class models relationships lifecycle states and reconciliation rules
Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
Configure MID Servers data sources and automated CI ingestion
Build and support integrations using IntegrationHub APIs and transform maps
Implement de-duplication source-of-truth and certification controls
Configure and monitor CMDB Health dashboards (completeness correctness compliance)
Support CMDB use cases for Incident Change Problem ITOM and AIOps
Produce technical documentation and support operational handover
2. Required Skills & Experience
46 years of hands-on ServiceNow platform experience
Strong expertise in:
CMDB
Discovery
Service Mapping
IntegrationHub / APIs
Proven experience implementing CSDM
Experience in banking or regulated environments preferred
Strong understanding of CI lifecycle service modelling and dependency mapping
ServiceNow certifications (CSA CIS CSDM) desirable
3. Deliverables & Success Measures
CSDM-aligned CMDB implemented and operational
95% CMDB data quality (completeness and accuracy)
Tier-1 services fully mapped with validated dependencies
Reduction in manual CMDB updates and incident impact assessment time
Audit-ready CMDB with defined ownership and certification
4. Business Outcome
These contractors will establish a trusted automated CMDB foundation enabling:
Faster and more accurate incident impact analysis
Improved change risk assessment
Operational resilience for critical services
AI-ready service management and AIOps capabilities

Mandatory Skills: ServiceNow CMDB Administration.

Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Unclear Seniority

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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