L2 Production Support Engineer – JavaPython, Cloud, Agile & Technical Troubleshooting

Job Summary

Synechron is seeking an L2 Production Support Engineer with 4 years of experience in software development technology platforms and technical support. The role will support the analysis troubleshooting enhancement and maintenance of technology solutions across platforms such as mobile cloud IoT and blockchain. The successful candidate will work with cross-functional teams to understand technology requirements investigate technical issues support software delivery review code and help maintain solution quality. The role will contribute to business objectives through timely issue resolution reliable technical support effective documentation and continuous improvement of software solutions.

Software Requirements

Required

• Strong understanding of technology platforms such as:MobileCloudInternet of Things (IoT)Blockchain
• Proficiency in one or more programming languages including:
• Knowledge of the Software Development Life Cycle (SDLC).
• Knowledge of Agile methodologies.
• Experience with software development methodologies and tools such as:AgileScrumGitJIRAConfluence
• Experience participating in code reviews.
• Experience supporting technical issue resolution and software troubleshooting.
• Ability to develop technical specifications and detailed documentation.
• Experience working with cross-functional teams on technology requirements and solution delivery.

Preferred

• Hands-on experience supporting production applications across mobile cloud IoT or blockchain environments.
• Experience with more than one of the listed programming languages.
• Experience with software deployment monitoring incident investigation and release support.
• Experience recommending new technology trends or advancements for existing solutions.
• Experience supporting automated testing and quality assurance activities.
• Experience improving technical documentation support procedures and development processes.

Overall Responsibilities

• Work closely with cross-functional teams to understand technology requirements and design solutions that meet business needs.
• Provide L2 technical support by investigating troubleshooting and assisting with the resolution of application and technology issues.
• Develop technical specifications and detailed documentation for new features enhancements support procedures and technical resolutions.
• Write test and deploy software solutions or enhancements as required by the project.
• Stay current with technology trends and advancements across mobile cloud IoT blockchain and related platforms.
• Suggest practical ways to incorporate relevant technology improvements into existing solutions.
• Conduct code reviews to support code quality maintainability and adherence to development standards.
• Participate in the resolution of technical issues and provide technical support to team members.
• Collaborate with testing teams to ensure software solutions are thoroughly tested and meet defined quality standards.
• Support SDLC activities Agile delivery practices release coordination and production support processes.
• Prioritize incidents enhancement requests defects and technical tasks according to business impact and agreed service expectations.
• Contribute to reliable maintainable and resource-efficient solutions through appropriate design troubleshooting and optimization practices.

Technical Skills (By Category)

Programming Languages

Essential

• Proficiency in one or more of the following:
• Ability to read analyze modify test and troubleshoot application code.
• Understanding of programming practices that support maintainability reliability and efficient issue resolution.

Preferred

• Working knowledge of two or more of the listed programming languages.
• Experience developing scripts or utilities for troubleshooting monitoring testing deployment or support automation.

Databases/Data Management

Essential

• Ability to investigate application issues involving data access data processing or data integrity where relevant to the supported solution.
• Understanding of data-related considerations when troubleshooting software and technology platforms.

Preferred

• Experience supporting applications that use relational or NoSQL databases.
• Experience analyzing logs data flows records or system outputs to identify technical issues.
• Experience supporting data validation reconciliation or production data-quality activities.

Cloud Technologies

Essential

• Strong understanding of cloud technology platforms and infrastructure.
• Ability to support applications operating in cloud environments.
• Understanding of cloud-related application dependencies deployment considerations and technical troubleshooting.

Preferred

• Hands-on experience with cloud application support monitoring deployment or incident resolution.
• Experience supporting cloud-based solutions across development testing and production environments.
• Experience identifying opportunities to improve cloud resource efficiency and solution sustainability.

Frameworks and Libraries

Essential

• No specific framework or library is identified as mandatory.
• Ability to work with the frameworks and libraries used by the supported mobile cloud IoT blockchain or software development solution.
• Ability to assess code and technical dependencies during troubleshooting and code reviews.

Preferred

• Experience with application frameworks associated with Java Python or .
• Experience supporting framework upgrades dependency changes or application enhancements.

Development Tools and Methodologies

Essential

• Software Development Life Cycle (SDLC).
• Agile methodologies.
• Scrum practices.
• Git.
• JIRA.
• Confluence.
• Code reviews.
• Software testing and deployment.
• Technical documentation.
• L2 technical support and issue resolution.
• Cross-functional collaboration and project planning.

Preferred

• Experience with incident problem and change-management processes.
• Experience with application monitoring log analysis release support and production validation.
• Experience with support automation and continuous improvement initiatives.
• Experience working with tools for build testing deployment monitoring and service management.

Security Protocols

Essential

• Apply secure development and support practices when working with application code technology platforms system access and production environments.
• Protect credentials business data application information and technical documentation.
• Consider access control data protection secure configuration and appropriate handling of production information during troubleshooting and deployment activities.

Preferred

• Experience supporting security requirements in mobile cloud IoT or blockchain solutions.
• Experience identifying and resolving security-related application or configuration issues.
• Familiarity with security checks integrated into development testing and deployment processes.

Experience Requirements

• 4 years of experience in software development technology support production support or a related technical role.
• Experience with one or more of the following technology areas: mobile cloud IoT or blockchain.
• Experience with software development methodologies and tools including Agile Scrum Git JIRA and Confluence.
• Experience working with cross-functional teams and participating in code reviews.
• Experience writing testing deploying troubleshooting and supporting software solutions.
• Industry-specific experience is not mandatory; experience supporting enterprise technology platforms is preferred.
• Candidates may also qualify through an equivalent combination of relevant professional experience technical training certifications and demonstrable capability in software development or production support.

Day-to-Day Activities

• Participate in daily stand-up meetings project planning sessions support discussions and collaboration with cross-functional teams.
• Analyze business and technology requirements design solutions write or modify code and support testing and deployment activities.
• Participate in code reviews investigate technical issues provide L2 support and document solutions specifications and operational procedures.
• Prioritize support and development tasks make implementation decisions within established standards and escalate risks affecting service quality security or delivery.

Qualifications

• A bachelors or masters degree in Computer Science Information Technology or a related field is required; equivalent relevant education and professional experience may be considered.
• 4 years of experience in software development technology support or a related technical discipline.
• Demonstrated experience with one or more of Java Python or along with SDLC Agile methodologies Git JIRA and Confluence.
• Certifications in cloud software development Agile delivery cybersecurity IoT blockchain or related technology areas are preferred but not mandatory.
• Maintain continuous professional development in relevant technology platforms programming production support troubleshooting Agile delivery and modern software engineering practices.

Professional Competencies

• Apply structured analytical thinking and problem-solving to investigate technical issues identify root causes and support effective resolutions.
• Collaborate effectively with cross-functional teams and provide practical technical support to team members.
• Communicate technical concepts requirements risks progress and resolutions clearly in written and verbal formats.
• Adapt to new technologies changing requirements evolving support priorities and different technology environments.
• Identify opportunities to improve software quality support processes automation maintainability and the use of emerging technologies.
• Take initiative prioritize incidents and development tasks manage time effectively and meet agreed delivery and support commitments.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

Candidate Application Notice