Enter a job title or keyword

L1 Support Engineers(Oracle XStore)

Visvero, Inc.

Job Location:

Mumbai - India

Monthly Salary: Not provided by the employer

Experience Required: 4-5years

Posted: 27 May 2026 (30+ days ago)

Application Deadline: 24 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Provide Level-1 application and technical support for Oracle XStore POS systems.

Monitor incident queues and respond to support tickets within defined SLAs.

Troubleshoot and resolve basic Oracle XStore POS issues related to:

Billing/POS transactions
Store login/access issues
Payment processing
Printer/scanner/peripheral issues
Store opening/closing issues
Data synchronization failures

Perform initial diagnosis and root cause identification for application incidents.

Escalate unresolved or critical issues to L2/L3 support teams.

Coordinate with store users infrastructure teams and vendors during issue resolution.

Monitor batch jobs store communications and integration interfaces.

Maintain incident logs troubleshooting steps and support documentation.

Support deployment validation patch verification and post-release monitoring.

Requirements

Basic knowledge of Oracle XStore POS application.

Understanding of Retail POS operations and store workflows.

Familiarity with:

Incident Management
Ticketing tools
POS troubleshooting
Batch monitoring
Log analysis

Basic SQL knowledge for troubleshooting.

Knowledge of Windows/Linux environment is an advantage.

Understanding of store peripherals:

Receipt printers
Barcode scanners
Cash drawers
Payment terminals

Required Skills:

Basic knowledge of Oracle XStore POS application. Understanding of Retail POS operations and store workflows. Familiarity with: Incident Management Ticketing tools POS troubleshooting Batch monitoring Log analysis Basic SQL knowledge for troubleshooting. Knowledge of Windows/Linux environment is an advantage. Understanding of store peripherals: Receipt printers Barcode scanners Cash drawers Payment terminals

Apply Now