Key Account Operational Excellence Associate
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Job Summary
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Together we are Marken UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare we reach patients faster with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio including Polar Speeds in-network pharmacies we are optimally positioned to keep our clients competitive in an increasingly complex market.
2. Build and maintain strong trust-based relationships with dedicated Key Account on GXP topics.
3. Attend and scheduled recurrent meetings with the clients in order to advise them on the follow up of each open topic on GxP matters.
4. Act as Key Accounts Excellence Investigation Writer if needed for Dedicated Key Account
(Issue Reporter Lead Investigator)
5. Able to write a detailed and structured investigations through data collection collaboration interviews and analysis to determine root causes to ensure Key Account and Marken timelines are met in compliance with Markens procedures and Clients requirements documentation.
6. Act as reviewers of all investigations related the scope of Key Account associated to their scope of work.
7. Work with the functional areas to identify the root cause and determine appropriate preventive and corrective action to prevent recurrence.
8. Follow up and make sure to maintain the compliance of all tasks assigned to key account investigations globally.
9. Perform if needed Effectiveness checks required for the associated investigations written.
10. Escalate and mitigate any necessary issue work with Key Account Excellence Team members to identify and resolve any trends on investigations.
11. Participate actively in all meetings to update management peers sites on any GxP matters related to Key Account.
12. Track and communicate process improvements in the region including Standard Operating Procedures and Client Documentation.
13. Create and maintain trackers for all investigations tasks effectiveness checks and be on time related the dedicated Clients - A Client Dashboard
14. Create and maintain a tracker all clients documentation (QTA COP SLA ...) and be compliance to requirements of dedicated Clients - A Client documentation Dashboard
15. Attend to Key Account audit if necessary.
16. Collaborating with other departments to resolve Key Account issues and improve the overall Key Account experience.
17. Act as a Key Account advocate by providing feedback to the Teams on needs/experiences and lead cross functional initiatives to improve processes and deliver value to key accounts.
- 2 years of relevant experience working in a Technical Writer Customer Experience Quality Assurance role
- 2 years of relevant experience working in technical writing excellence operational Strategic Account
- Associate degree and/or equivalent university
degree/ certifications. - Strong written and
excellent verbal communication skills are required. Ability to read and comprehend complex subjects. - Organized methodical and efficient approach to work.
- Strong typing and computer skills including
efficiency using Microsoft Office Suite (Word Excel PowerPoint). - Fluent in English
- Ability to work in a fast-paced high workload
environment and balance multiple projects and objectives for timely event closure. - Collaboration skills with the ability to troubleshoot
and problem solve in a cross-functional team
setting.
- Location: Flexible (Mumbai/Pune/ Chennai/ Delhi/ Gurgaon/ Bangalore
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
