Key Account Manager-Global Account

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization.

Shift administrative and support activities to the CSM organization with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS.

Expand the capacity of a GAM to simultaneously manage multiple Global Accounts.

Tighten the hand-offs and collaboration in the team selling and support model (e.g. partnership with CE for services.

What youll do as the(Global Account Manager)

You are the central point for yourclientsrequiring that you develop strong relationships with all Zones personnel that support them. You will also lead regular health checks requiring that you keep Zones in-tune and aligned with current and future opportunities.

Priority to grow core and partner with field for services. Clients have needs outside of theirmanagedstandards. When this happens be prepared and use your Zones resources to orchestrate a conversation that leads you to further wallet-share

Automate 100% of your clients managed standards using system integration tools. 75-80% of your clients business will be purchasing standards. Digital adoption allows a more seamless interaction with Zones lowers our cost to serve and enhances customer satisfaction.

• Proven account management or other relevant experience
• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening negotiation and presentation skills. Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity reliability and maturity
• Ability to prioritize among competing tasks
• Problem-solving skills
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines
• Ability to establish & maintain working relationships with OEM principals Vendors & Suppliers.

What you will bring to the team:

• Bachelors degree in area of specialty
• 5-8 yrs experience in managing large enterprise/global account
• Knowledge of IT landscape hardware/Software/AT products
• Good communication & presentation skills
• Skilled in managing leading IT OEMs.
• Managing internal & external customers. Will be responsible for B2B sales
• Must have experience selling IT hardware & Software products Will be responsible for completing target.
• Will be only responsible for generating Enterprise Business/SMB (Small Medium Business).
• Key responsibility IT Infrastructure support services /Solution Selling / Managed Services & Enterprise Network Management Solutions

Zones offers a comprehensive Benefits package.

While were committed to providing top-tier solutions were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life flexible leave policy to balance their work life.

At Zones work is more than a job its an exciting career immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

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