KANZ NBS Offering & Sales operations specialist

Did you know KONE moves over one billion people every day In 2025 we had annual net sales of EUR 11.2 billion. We employ over 60000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry it is our mission to improve the flow of urban life.

Why this role

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support maintenance release updates and issue resolution across KANZ sales and digital tools including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate up-to-date and fully functional enabling frontline teams to sell efficiently and make data-driven decisions.

What will you be doing

Sales Tools Releases & Updates

Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS FRB). Currently this is done twice a year.

• Affected tools included but not limited to Car Designer Tender Letter Gendoc Click & Send KONE Studio
• Support end-to-end KTOC pricing testing validation and deployment across Australia and New Zealand
• Coordinate release readiness activities and ensure tools are updated
• Perform UAT (User Acceptance Testing) for new releases tool updates and dashboard changes before go-live
• Validate pricing outputs configurations document generation and dashboard data for accuracy
• Document known issues workarounds and release notes for frontline communication

Tools Maintenance & BAU Support

Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.

• Act as first point of contact for sales tool and dashboard issues reported by frontline users
• Diagnose troubleshoot and resolve tool-related and Power BI problems in a timely manner
• Create and manage Jira tickets for issues requiring Global/KTI team support
• Track open issues through to resolution and communicate status to affected users
• Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager

Tools include but are not limited to

• KTOC
• KONE Studio & KONE Car Designer
• GENDOC
• Tender Letter Mobile Discount Click & Send
• MiniSpace / Global MiniSpace
• LeadEngine (BCISalesforce integration)

Power BI Dashboard Maintenance & Updates

• Update and maintain Power BI dashboards and Power Apps as needed ensuring data accuracy.
• Refresh data sources fix broken queries and resolve Power BI data refresh errors (e.g. OAuth failures Formula. Firewall issues gateway connectivity)
• Coordinate with data owners and IT to ensure data pipelines (Salesforce SharePoint Dataverse) remain connected and up-to-date
• Manage Power BI workspace access report distribution and row-level security (RLS) as needed
• Document dashboard changes data source mappings and known issues for knowledge continuity

Are you the one

• 3-4 yrs of experience. With prior experience with KTOC KONE Studio & KONE Car Designer GENDOC Tender Letter Mobile Discount Click & Send MiniSpace / Global MiniSpace LeadEngine (BCISalesforce integration) will be considered an advantage
• Strong analytical capability with attention to detail and solid data management skills

Additional Information

• Location: Remote
• Primary working time zone: Sydney Australia
• Business line: NBS
• Travel: Flexibility to travel to Australia and New Zealand as required
• End-of-month support: Flexibility to support month-end closure activities and priorities

What do we offer

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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