Junior Manager Collection Coimbatore

• • Lead regional collection operations across Tamil Nadu to achieve monthly and annual overdue recovery targets across all buckets.
  • Drive field productivity by ensuring customer and guarantor visits meet prescribed KPIs and maintaining strong followup discipline.
  • Oversee calling operations ensuring daily call targets (customer/guarantor/combined) are met in line with KRA benchmarks.
  • Monitor portfolio health track DPD movement reduce roll-forward rates and control NPA formation through timely interventions.
  • Ensure accurate KYC income document checks and field verification maintaining high compliance and authenticity standards.
  • Handle escalated cases negotiate settlements and ensure customer-focused yet effective recovery resolutions.
  • Manage and supervise collection teams & agencies ensuring ethical practices performance monitoring and adherence to SOPs.
  • Coordinate legal and repossession activities including notices arbitration repossessions storage and auction processes.
  • Conduct regular field audits and branch visits to evaluate operational gaps verify documentation and strengthen process compliance.
  • Prepare and review MIS reports providing leadership with insights on regional performance risk areas and improvement strategies.

Required Experience:

Manager