Jewellery store incharge (Malda)

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Jewellery Store In-Charge drives sales manages inventory and oversees daily floor operations. They lead the sales team maintain brand standards and ensure high-value transactions while curating bespoke customer experiences and building long-term ResponsibilitiesSales & Customer Relationship ManagementDrive showroom sales and achieve monthly and annual store customer relationship management (CRM) including profiling onboarding and following up for repeat high-value transactions resolve client complaints and personalize the buying & Vault ManagementOversee the daily opening and closing of the safe and ensure accurate tracking of precious metals gems and regular stock audits and manage stock rotation to prevent shrinkage and maintain optimal inventory Leadership & DevelopmentTrain and mentor the sales team on product knowledge (karatage gemstone grading and bespoke services) and selling staff schedules assign floor duties and conduct periodic performance Operations & Visual MerchandisingEnsure the store layout and display windows comply with brand guidelines and visual merchandising strict adherence to legal compliance statutory norms and company operating procedures (SOPs).Coordinate promotional events and maintain boutique & RequirementsExperience: 35 years of retail management experience with a proven track record in the luxury or jewellery : Deep understanding of jewellery certifications metal purities and gemstone : Excellent leadership communication customer-centric mindset and proficiency in retail Point of Sale (POS) and inventory management software.