Java Production Support
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats Driver and POS systems. The role involves monitoring support queues troubleshooting technical issues performing root cause analysis (RCA) and ensuring timely resolution while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide Level 2 & 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols.
- Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
- Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications ensuring the latest versions are available to users.
- Identify opportunities for improvement in applications processes and business logic to reduce repetitive tickets and enhance user experience.
- Perform data and log analysis using tools like Kibana and Postman to troubleshoot and resolve errors or user queries.
- Deliver high-quality customer service and maintain consistent communication with stakeholders throughout issue resolution.
- Demonstrate a positive team-oriented attitude and sound judgment in handling all responsibilities.
Education & Experience:
- 4 5 years of experience supporting web or app-based food & beverage applications.
- Hands-on experience with Kibana and Postman for troubleshooting and analysis.
- Experience supporting multi-tier applications including Java and RESTful web services.
- Willingness to participate in a 24x7 shift rotation.
