IVR Executive
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Need 3 IVR at Gurgaon
Responsibilities -
1. Handling Customer Inquiries
Responding to customer questions via phone email chat or social media including providing accurate information about products services or policies.
2. Resolving Complaints and Issues
Listening to customer concerns diagnosing problems and offering effective solutions in a timely and professional manner.
3. Providing Product/Service Guidance
Helping customers understand how to use products or services including troubleshooting and step-by-step assistance.
4. Maintaining Customer Records
Documenting interactions updating customer information and tracking issues in CRM systems for future reference.
5. Ensuring Customer Satisfaction
Following up with customers to ensure the
Required Skills:
CommunicationQuery resolving
