IT Support Specialist

Who We Are

Ontic provides software that helps corporate and government security teams identify threats assess risk and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record enabling organizations to conduct risk assessments protect against workplace violence and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection threat intelligence and corporate investigations. Learn more at or follow us on LinkedIn.

Role summary

The IT Support Specialist (Network Office Buildout & Physical Security) is the hands-on on-site IT presence for Ontics Pune office - focused on planning deploying and supporting network infrastructure office technology and physical security coordination to enable a smooth office launch and ongoing operations. This role partners closely with IT Information Sec Security DevOps Facilities Legal and local vendors to execute installs troubleshoot issues maintain a reliable and secure office environment and keep required physical security controls organized documented and audit-ready.

Schedule & location

• On-site: Monday - Friday 10:00am7:00pm (may vary once the office is opened and user behaviors require a different support window)

• Location: Ontic - Pune India (on-site office presence required)

• Attendance: Able to reliably commute and be in the office every workday; comfortable supporting occasional after-hours cutovers during office setup or network changes

• Execute IT workstreams for the active office opening and startup phase: ongoing network optimization equipment staging and day-to-day IT support

• Coordinate with local vendors and contractors for structured maintenance expansion of rack/IDF/MDF buildouts and ongoing ISP provisioning while validating deliverables against requirements

• Maintain and refine the office IT operational checklist (network gear spares inventory labeling standards architecture diagrams and handover documentation)

• Provide on-site and remote end-user support and incident triage for Pune teammates (macOS/Windows) prioritizing issues that impact office productivity

• Own tickets from intake to resolution; provide clear updates timelines and documentation

• Image/provision/configure new computers for onboarding (standard builds enrollment application baseline security tooling and handoff readiness; Noida handles provisioning for remote employees)

• Support day-to-day endpoint administration and lifecycle needs (enrollment compliance posture patching refreshes repairs offboarding)

• Administer and troubleshoot endpoint management tooling including:

  • Jamf (macOS management)

  • Microsoft Intune (Windows mobile management where applicable)

  • Jamf Security Cloud (where applicable)

• Support Android devices (deployment troubleshooting basic management workflows) and Linux endpoints where needed (diagnostics package/tooling basics SSH logs)

• Work with identity/access concepts and basic administration tasks as needed (SSO MFA conditional access concepts basic Active Directory users/groups/permissions troubleshooting in partnership with centralized IT)

• Provide support for office printers and peripherals as needed

• Deploy configure and support core office networking components including:

  • Switches routers firewalls/security appliances and wireless access points

  • Network closets/racks patch panels cable management labeling and inventory

• Own day-to-day troubleshooting for network issues (wired/wireless): DHCP/DNS VLANs routing NAT WiFi performance authentication/captive portals and connectivity to SaaS/VPN resources

• Implement and maintain network segmentation and access controls in partnership with IT/InfoSec (guest vs corp networks IoT/AV networks least privilege)

• Document network architecture: logical diagrams IP plans VLAN maps SSIDs port assignments circuit details and standard configurations

• Participate in network change planning: maintenance windows rollout plans validation steps and rollback procedures

• Serve as the local execution owner for Pune physical security readiness and vendor oversight coordinating access control CCTV visitor management and ensuring vendors meet required standards and documentation expectations.

• Administer the office Genetec security system.

• Help maintain required site documentation including building agreements emergency response plans site risk assessments evacuation information and safety evidence

• Verify and document required safety and security controls such as fire extinguisher placement inspection status posted evacuation routes and physical access procedures

• Organize and maintain physical security evidence for audits compliance reviews and ongoing control validation

• Support ongoing reviews of site access visitor procedures security coverage and office technology risks

• Identify and escalate gaps that could create operational compliance safety or security risk

• Support day-to-day administration deployment health checks and basic troubleshooting for endpoint security tooling (CrowdStrike Rapid7 Jamf etc.)

• Follow Ontic security policies and IT standards; help enforce them with a customer-first mindset (least privilege MFA device compliance patching phishing awareness secure configuration)

• Support meeting room readiness (displays microphones/speakers conferencing devices) and basic troubleshooting

• Coordinate installations and upgrades for conference room equipment with vendors where applicable

• Maintain accurate inventory for Pune office IT/network assets (network gear spares adapters peripherals)

• Coordinate receiving staging and shipping/returns of equipment in partnership with centralized IT

• 3 years of hands-on IT support experience with a strong emphasis on networking plus strong endpoint support fundamentals

• Strong understanding of network fundamentals: TCP/IP subnetting VLANs routing DHCP DNS NAT WiFi design and troubleshooting

• Experience deploying and supporting network equipment in an office environment (switching wireless firewall/security edge)

• Ability to read/create network diagrams and maintain accurate documentation (IP plans VLAN maps rack layouts)

• Proven experience executing IT work for office buildouts expansions or relocations (vendor coordination installs cutovers validation)

• Experience coordinating office physical security activities vendor workstreams or site readiness requirements

• Ability to maintain compliance-oriented documentation and evidence for office controls safety procedures and audit requests

• Solid troubleshooting skills with a structured approach (hypothesis-driven triage packet/path reasoning clear incident notes)

• Strong communication skills and customer-first mindset; able to coordinate across time zones with remote teams

• Comfort working with ticketing systems and maintaining operational discipline (updates timelines documentation)

• Strong working knowledge of macOS and Windows troubleshooting and support in a business environment

• Familiarity with MDM/endpoint management concepts (enrollment configuration profiles/policies compliance patching lifecycle)

• Experience with enterprise WiFi planning (AP placement concepts RF basics capacity considerations)

• Familiarity with security concepts and best practices for office networks (segmentation device posture least privilege logging/monitoring)

• Familiarity with physical security systems such as access control CCTV visitor management or related office security platforms

• Experience in Genetec security systems

• Experience supporting physical security controls in compliance-oriented environments

• Experience supporting VPN connectivity and remote access patterns

• Familiarity with basic cloud/SaaS connectivity troubleshooting (proxy/DNS issues SSO impacts egress constraints)

• Experience working with compliance-oriented environments (SOC 2 ISO 27001 etc.)

• Experience with Jamf Intune or equivalent endpoint management tooling (or strong ability to ramp quickly)

• Light scripting/automation is a plus but not a primary requirement

• Pune office opens on time with stable secure wired and wireless connectivity from day one

• Network equipment is installed cleanly with accurate labeling inventory and documentation

• Physical security systems site safety requirements and related controls are coordinated documented and ready for launch

• Compliance evidence for Pune physical security controls is organized and available for audit or leadership review

• Network incidents are triaged quickly with clear communication and effective escalation to centralized teams when needed

• Meeting rooms and office tech just work enabling smooth on-site collaboration

• Vendors and installers are coordinated effectively and changes/cutovers are executed with minimal disruption

• Hands-on execution-oriented and comfortable being the on-site doer for office/network projects

• Detail-oriented with strong documentation habits (diagrams port maps IP/VLAN records control evidence site readiness records)

• Calm under pressure during outages and cutovers; prioritizes safety security and clear communication

• Collaborative and reliable follows through and closes loops

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks please contact us at or call

Required Experience:

IC