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IT Support Engineer
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
10years
Experience Required:
Posted:
9 October 2026 (17 hours ago)
Posted:
Application Deadline:
6 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About us:
VoloDiscovery Labs India Private Limited is a dynamic Contract Research Organization (CRO) company based in Genome Valley Hyderabad. We are committed to delivering high-quality research services across the globe.
Our fast-paced and innovative environment demands individuals who are passionate about driving technological excellence in the pharmaceutical and life sciences sectors. Join our team and contribute to groundbreaking discoveries that shape the future of healthcare.
Our people depend on reliable systems to keep research and operations moving so IT here has a direct effect on the work.
About the role:
We are seeking a highly skilled self-motivated professionals lead our technology initiatives and ensure the seamless operation of IT systems. This is a hands-on generalist role covering end-user support Google Workspace and Windows 365 administration and on-site infrastructure.
Twelve months in success looks like this: tickets are resolved quickly and tracked properly every user and device is set up the same documented way Google Workspace and Windows 365 are secure and tidy and the office network is mapped monitored and rarely the cause of a problem.
Youll work closely with lab admin and leadership teams and with outside vendors for ISP hardware and specialist support.
What youll do:
General IT support
Own the help desk: log prioritise and resolve tickets in person by phone and remotely and escalate to vendors when needed.
Onboard and offboard staff end to end: accounts licences devices access and asset records
Maintain the hardware and software inventory including laptops desktops printers phones and peripherals
Write and keep up to date simple how-to guides and runbooks for common issues and provide trainings to staff
Identify verify service history conduct and negotiate quotes along with terms and conditions with vendors in line with company business requirements as needed.
Google Workspace
Administer the Google Workspace Admin Console: users groups organisational units shared drives and licences
Manage Gmail settings routing spam and phishing protection and shared mailboxes
Enforce security policies such as 2-step verification password rules and data sharing controls
Handle Google Drive permissions retention and data recovery requests etc.
Windows 365 and Windows desktops
Provision assign and support Windows 365 including licences provisioning policies and user connectivity
Manage Windows 10/11 devices through Microsoft Intune: enrolment compliance policies configuration profiles and app deployment
Keep Windows updates antivirus and endpoint protection current across all devices
Image set up repair and troubleshoot Windows desktops and laptops including drivers printers and lab-instrument PCs
Networking and infrastructure
Support the office LAN and Wi-Fi: switches access points VLANs DHCP and DNS
Configure and monitor the firewall VPN and internet links and work with ISPs on outages
Maintain network cabling the comms rack UPS units and CCTV or access-control devices connected to the network
Keep network diagrams IP address records and passwords documented and secure
Security and compliance
Apply basic security controls and respond to phishing malware and account-compromise incidents
Run and test backups for critical data
Support audit requirements common in regulated labs such as access reviews and system records (e.g. GxP ISO)
Requirements
What were looking for:
Required
10 years in a hands-on IT support or system administrator role supporting 30 or more users
Experience administering Google Workspace through the Admin Console (users groups Gmail Drive)
Experience supporting Windows 10/11 desktops and laptops including setup imaging and troubleshooting
Working knowledge of Windows 365 and of Microsoft Intune / Microsoft 365 admin center
Practical networking skills: TCP/IP DHCP DNS VLANs Wi-Fi and configuring switches and firewalls
Bachelors degree or diploma in IT Computer Science or a related field or equivalent work experience
Clear spoken and written English; Telugu or Hindi is helpful for supporting on-site staff
Preferred
Certifications such as CompTIA A / Network CCNA Microsoft MD-102 (Endpoint Administrator) or Google Workspace Administrator
Experience with firewalls such as Fortinet Sophos or Cisco and managed switches or Wi-Fi from Cisco Aruba or Ubiquiti
IT experience in a pharma biotech or other regulated lab environment (GxP 21 CFR Part 11 ISO)
Experience with a ticketing tool such as Freshservice Jira Service Management or Zoho Desk
Basic scripting in PowerShell or Google Apps Script to automate routine tasks
Working conditions
On-site at our Genome Valley campus MondayFriday.
Occasional out-of-hours work for planned maintenance or urgent outages
Some lifting of equipment (up to about 15 kg) and work in lab areas following site safety rules.
How to apply
Send your CV and a short note on the IT environments youve supported to with the subject line "IT Support Engineer Genome Valley".
Required Skills:
10 years in a hands-on IT support or system administrator role supporting 30 or more users Experience administering Google Workspace through the Admin Console (users groups Gmail Drive) Experience supporting Windows 10/11 desktops and laptops including setup imaging and troubleshooting Working knowledge of Windows 365 and of Microsoft Intune / Microsoft 365 admin center Practical networking skills: TCP/IP DHCP DNS VLANs Wi-Fi and configuring switches and firewalls Bachelors degree or diploma in IT Computer Science or a related field or equivalent work experience Clear spoken and written English; Telugu or Hindi is helpful for supporting on-site staff
Required Education:
Bachelors degree or diploma in IT Computer Science or a related field or equivalent work experience
