IT Service Manager Mumbai Exp5 8 years
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Job Summary
- Incident / Problem / Change / Service Request management
- Service Level Management and Reporting
- Extraordinary communication and coordination skills
- Strong analytical skills
- Steering and constantly improving the most efficient run model for IT applications
- Taking responsibility for stable operations based on Service Management guidelines according to ITIL
- Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services
- Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level
- Monitoring services according to Company IT- and Application Managed Services standards
- Ensuring that products in your responsibility fulfil global IT Compliance Security as well as Service Management standards.
- Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency.
- Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes
- Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards
- Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs)
- University degree in a technical discipline or IT-related education with several years of professional working experience
- Deep experience in IT Service Management and in managing of global distributed teams.
- Good experience in provider management of outsourced services with off- near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills
- Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape
- Preferably basic knowledge of and Microsoft application development methodologies application lifecycle and (Azure) cloud management
- Pronounced analytical conceptual and planning skills as well as ability to work independently and practically
- Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services
- Excellent command of English and German
- Team player and clear customer focus open to establish new ways of working
Required Skills:
About the client: Our client is IT MNC part of one of the major insurance groups based out of Germany and Europe. The Group is spread across 26 countries worldwide with Over 50000 employees focusing mainly in Europe and the Asian subcontinent. Our client offers a comprehensive range of insurances pensions investments and other varied financial services by focusing on all cutting edge technologies majorly on Cloud Digital Robotics Automation IoT Voice Recognition Big Data science advanced mobile solutions and much more to accommodate the customers future needs around the globe through supporting millions of internal and external customers with state of-the-art IT solutions to everyday problems & dedicated to bringing digital innovations to every aspect of the landscape of insurance.. Designation : power Apps developer Requirements o4-9 years of experience working with Microsoft PowerApps oStrong hands-on experience in developing Canvas and Model-driven apps oExperience with Power Automate (Microsoft Flow) oStrong knowledge of PowerApps integrations with various data sources like Dataverse SharePoint SQL Server and REST APIs oUnderstanding of role-based security and app permissions in PowerApps oGood problem-solving and debugging skills oStrong communication and collaboration skills
