IT Ops Analyst II
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Job Summary
Graduate Engineer IT Customer Experience & Collaboration
Location: Bangalore or Pune. Three days in the office per week.
Role Summary
The Graduate Engineer is a key member of a team that pulls together to create exceptional outcomes for our internal customers and JCI. Teamwork is a critical requirement for every team member. Working within a global operations and engineering team the role provides hands-on exposure to service delivery incident management and continuous improvement while building core enterprise IT capabilities. The role also provides execution and delivery of high-quality SLA-driven IT services across Customer Experience (CX) and Collaboration platforms (e.g. Microsoft Teams NICE CXone).
Behavioral Expectations:
Work as One Team collaborate within and across teams always looking to learn and improve
Work alongisde others to learn and to coach. The team thrives on continuous collaborative learning
Focus on What Matters prioritise based on customer impact
Improve Every Day learn from peers senior engineers incidents and project work and look to improve every day
Key Responsibilities:
Support day-to-day IT service delivery in line with SLA commitments
Assist in monitoring service performance and identifying risks
Participate in incident request and problem management
Provide clear communication to stakeholders on service status
Analyse recurring issues and support root cause identification
Contribute to process improvements to reduce repeat issues
Collaborate with global IT teams and vendors
Support implementation and testing of new solutions and upgrades
Key Skills & Experience:
Strong communication and teamwork skills
Ability to work in a global matrixed environment
Degree in IT Computer Science Engineering or related field
Strong interest in IT operations and collaboration technologies
Basic understanding of IT service management concepts
Success Measures:
Always collaborating within our team environment. The team wins together
Gaining competency in all the technology platforms we support and beyond. We will support you every step of the way
Development of technical and operational capability
Contribution to SLA adherence and service stability
Reduction in repeat incidents
Required Experience:
IC
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
