Business Systems Analyst Commercial Banking ncino & Salesforce

Business Systems Analyst - Commercial Banking & Salesforce

Administration

Key Details

Experience Level: 6-10 years

Location: Bangalore India

Role Overview

We are seeking a Business Systems Analyst with strong Commercial Banking domain knowledge and hands-on

Salesforce administration exposure to bridge the gap between business stakeholders and technology teams. The role

will focus on translating business needs into clear actionable requirements and supporting solution delivery across the

project lifecycle.

Key Responsibilities

Gather analyze and document business and system requirements from Commercial Banking stakeholders

Partner with product owners business teams Salesforce administrators architects and developers to assess

solution feasibility and evaluate design options

Document Business Requirements Functional Requirements Non-Functional Requirements user stories

acceptance criteria and process flows

Support Salesforce administration-related requirement analysis including user access workflows fields

reports dashboards and configuration impacts

Maintain and manage requirements user stories sprint artifacts and project documentation using Jira and

Confluence

Review test cases support functional testing coordinate UAT and assist defect triage through closure

Support project delivery activities including deployment readiness business validation production support

and post-implementation issue analysis

Facilitate communication between business stakeholders and technical teams throughout the delivery lifecycle

Domain Requirements

Commercial Banking

Commercial and Corporate Banking products processes and stakeholder journeys

Banking transformation and digital delivery initiatives

Knowledge of Specific Applications

Salesforce Administration is a must

Working knowledge of banking application ecosystems and downstream integration considerations

Knowledge of Tools & Technologies

Jira and Confluence are required

Strong stakeholder management and workshop facilitation skills

Solid Agile skill set and working knowledge of SDLC/PDLC principles

Ability to prepare clear requirement documents process maps user stories and acceptance criteria