IT Manager – SAP B1 Maintenance, Operations & Implementation

Job Title: IT Manager SAP B1 Maintenance Operations & Implementation

Location: Kolkata

Department: IT/ERP Management

Employment Type: Full-time

Job Summary

We are seeking an IT Manager with end-to-end SAP Business One (B1) expertise to oversee the maintenance daily operations and implementation of our SAP B1 ecosystem. The ideal candidate will ensure system stability lead upgrades optimize performance and align SAP B1 with business processes.

Key Responsibilities

1. SAP B1 Maintenance & Support

Perform regular system maintenance patches and updates

Troubleshoot errors performance bottlenecks and data inconsistencies

Manage user roles permissions and license allocation

Ensure backup disaster recovery and system security (GDPR/SOX compliance)

2. SAP B1 Operations Management

Monitor daily SAP B1 workflows (finance inventory sales procurement)

Optimize database performance (SAP HANA MS SQL)

Resolve tickets from end-users (L2/L3 support)

Maintain integrations with third-party apps (eCommerce CRM banking)

3. SAP B1 Implementation & Upgrades

Lead new SAP B1 implementations (on-premise/cloud/hybrid)

Conduct business process analysis & system customization

Manage data migration testing and go-live support

Upgrade SAP B1 versions with minimal downtime

4. Team & Vendor Management

Train end-users and IT staff on SAP B1 best practices

Manage SAP B1 consultants developers and third-party vendors

Define SLA/KPIs for SAP B1 performance & uptime (99.5%)

Required Skills:

SAP Business OneSAP HANAMS SQLDatabase performance tuningSystem maintenanceTroubleshootingUser supportVendor managementProject managementBusiness process analysisData migrationUpgrade managementTraining and developmentCompliance (GDPR SOX)