Investigation Specialist, Fraud Prevention Operation

Fraud Prevention will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management risk analysts risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Roles and Responsibilities:
This includes but is not limited to:
Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person via email annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards

Basic Qualifications
Education Qualification: Graduate in any discipline
Work Experience: 0 to 4 years
Communication Skills- Excellent communication skills (written and spoken) English language
Ability to handle and interpret large sets of data
Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications
Demonstrated problem solving and analytical skills
Proven ability to work productively and efficiently in an independent setting
Proven ability to clearly communicate with managers and associates at all levels
Global perspective and solid understanding of business objectives
Excellent attention to detail and work with the highest level of accuracy

Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months)

Weekly Off: Rotational two- day off (it is a 5-day working week with 2 days off. The off days changes every 3-4 months)

About the team
The mission of Fraud Prevention is to build trust with all its Customers & Partners - Buyers Brands Vendors Sellers and Employees - in reality and perception. Scaling through technology analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology science and processes to achieve our goals in a fashion that is scalable decoupled and easily leveraged across Amazon and externally.

- 1 years of customer service experience
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce

- NA

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