International Operations Coordinator, HVMB Operations & Quality (Fixed Term Contract)

JOB SUMMARY

TheInternational Operations Coordinator HVMB Operations & Quality (Fixed Term Contract) will support the continent operations team in partner support and onboarding ensuring that the highest levels of hospitality and service are provided. The role will primarily support onboarding efforts performance improvement initiatives and systems access management.

CANDIDATE PROFILE

Education and Experience Required

• 3-year degree from an accredited university/college in Business Administration Hotel and Restaurant Management and 1 or more years experience in the business sales and marketing management operations or related professional area
• Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
• Demonstrated ability to work independently without direct supervision
• Attention to detail and highly organized

• Expert project management and organizational skills with a service mindset.

  Education and Experience Preferred

• 1 years of experience in the residential home rental sector

CORE WORK ACTIVITIES:

Managing Work Projects and Policies

• Provide operational onboarding support to our Home Management Companies (HMC)
• Support 45- 90- and 150-day check ins with newly onboarded HMCs
• Support the workstream related to EID creation and subsequent system access as well as troubleshooting for existing HMCs
• Support the workstream for home curations and track/forecast units added and target dates
• Provide support to operations and account management to lift ITR performance at red zone HMCs
• Provide support to account management to lift performance levels at HMCs
• Maintain global market database for newly approved location entries

Additional Responsibilities

• Monitors and responds/redirects questions generated by our partners through HVMB Trainer mailbox.
• Informs updates and provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person in a timely manner.
• Attends and participates in all relevant meetings.
• Presents ideas expectations and information in a concise organized manner to include internal team report outs and global partner trainings.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.