Infrastructure Operations Lead

Infrastructure Operations & Technical Leadership

• Manage and support enterprise infrastructure environments across on-premises and cloud platforms.

• Automate infrastructure provisioning configuration and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.

• Manage and monitor infrastructure performance capacity availability and reliability using modern observability platforms such as Prometheus Grafana ELK and Loki.

• Implement and maintain security hardening patch management vulnerability remediation and compliance controls across infrastructure environments.

• Troubleshoot complex infrastructure issues perform root cause analysis (RCA) and drive timely resolution of incidents and problems.

• Support disaster recovery (DR) business continuity planning and resilience initiatives.

• Maintain accurate technical documentation architecture diagrams automation workflows operational runbooks and standard operating procedures (SOPs).

Service Ownership & Customer Engagement

• Act as a technical lead for assigned infrastructure services and customer environments.

• Participate in customer reviews technical discussions governance meetings and service improvement initiatives.

• Build strong working relationships with customers stakeholders and internal teams to ensure a high level of customer satisfaction.

• Understand customer business priorities and proactively identify opportunities to improve service quality efficiency and customer experience.

• Provide technical guidance during major incidents escalations and critical service situations.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency service quality and customer experience.

• Drive standardization simplification and optimization initiatives across infrastructure operations.

• Lead continuous improvement efforts using Lean and operational excellence principles.

• Collaborate with global infrastructure and operations teams to establish and promote best practices.

• Drive measurable improvements in operational effectiveness service reliability and customer outcomes.

Automation AI & Innovation

• Drive automation initiatives to reduce manual effort and improve service reliability.

• Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases.

• Collaborate with automation teams to modernize operational processes and workflows.

• Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency service reliability and business outcomes.

• Measure and communicate the business value and outcomes achieved through automation and innovation initiatives.

Leadership & Collaboration

• Provide technical leadership mentoring and coaching to team members while fostering competency development and knowledge sharing.

• Coordinate activities across global and multi-region teams to ensure seamless service delivery.

• Influence stakeholders and drive cross-functional initiatives without direct authority.

• Lead cross-functional initiatives involving operations automation process improvement and service transformation.

• Demonstrate strong social competency by building relationships influencing stakeholders and collaborating effectively across global teams and functions.

Foster a culture of ownership accountability collaboration and continuous learning.

 

Qualifications :

Educational qualification:

Bachelor of Engineering in Computer Science or Information Technology or Equivalent

Experience :

712 years of experience in Infrastructure Operations Cloud Operations Platform Engineering or Managed Services environments

Mandatory/requires Skills :
Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms.

• Experience working within 24x7 Follow-the-Sun or globally distributed operational support models.

• Practical experience with one or more public cloud platforms:

  • Microsoft Azure

  • Amazon Web Services (AWS)

  • Google Cloud Platform (GCP)

• Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible.

• Strong scripting and automation skills using Python PowerShell Bash or equivalent scripting languages.

• Experience with monitoring observability and logging platforms including Grafana Prometheus ELK Loki or similar tools.

• Experience implementing infrastructure security controls patch management vulnerability remediation and compliance requirements.

• Strong troubleshooting root cause analysis (RCA) and problem-solving capabilities within complex infrastructure environments.

• Experience supporting disaster recovery (DR) business continuity and resilience initiatives.

• Demonstrated experience leading service improvement automation or transformation initiatives with measurable business outcomes.

• Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders.

• Strong stakeholder management customer engagement presentation and communication skills.

• Experience collaborating with geographically distributed and global teams.

• Experience with Service Management and ITIL-based operational processes.

• Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management.

Preferred Skills :

Hands-on experience in RHEL/Linux administration including:

• User and access management

• Performance tuning

• Kernel tuning

• System troubleshooting and optimization

• Practical experience with OpenStack technologies including:

  • Nova

  • Neutron

  • Swift

  • Keystone

  • Horizon

• Networking fundamentals include DNS DHCP routing firewalls VPNs and load balancing.

• Containerization and orchestration technologies such as Docker and Kubernetes.

• Exposure to CI/CD pipelines Git-based workflows and DevOps practices.

• Experience working in multi-cloud or hybrid-cloud environments.

• Familiarity with AIOps intelligent automation and AI-driven operations platforms.

Additional Information :

• Industry certifications in one or more of the following:

  • Red Hat Linux

  • Microsoft Azure

  • AWS

  • Google Cloud Platform

  • Terraform

  • Kubernetes

  • DevOps-related technologies

Remote Work :

No

Employment Type :

Full-time