Infrastructure Lead Cloud & Hosting Service

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

At Toll we connect people and products. You will contribute to this by:

The ideal candidate would be experienced in Azure & AWS Cloud technology (Azure Primary & AWS Secondary) with a firm understanding of emerging technologies platforms and applications and ability to customize them to help our business become more secure and efficient.

Lead the team and Drive the Technological Enhancements aligning to organisations objectives.

Meet and Lead the team in meeting yearly KPIs and Deliver/Participate in Projects.

Manage and Govern Managed Services Team for Operations

Extensive knowledge of cloud maintenance and implementations.

You will be reviewing existing architecture on Cloud and building the infrastructure to support the application as it migrates following established best practices.

You will help automate environment deployments by using of IaC and automated CI/CD pipeline tools. This calls for good experience around Jenkins SVN GitHub etc

You will take a holistic view of the environment to identify common infrastructure components.

Provide technical leadership in design implementation and ongoing operation of Cloud Computing. Create deep technical relationships with cloud compute providers and generate cost effective resource utilisation.

Strong customer focus in resolving customer and service level issues as well as maintaining a high level of reliability and serviceability of the platforms managed.

ACCOUNTABILITIES

1. Implement and participate in Solution Design for Cloud Solutions

2. Project/New Implementations on Cloud Environments like AWS Azure etc.

3. Participate in Cloud Initiatives like Migration from On Premises Security Initiatives etc.

4. Azure Cloud Security Azure WAF and Azure Firewall Manager

5. Defining Baseline Policies and follow the standards defined by AWS Well Architectural Framework

6. Cost Optimisation Finance & Budget Management for Cloud Services

7. Working with Stakeholders to Follow the Security Model and Cost Optimisation initiatives.

8. CI/CD (Continues integration and Continues Deployment for Toll Application

9. DevOps Tools/Automation: CloudFormation Azure DevOpsTerraform Jenkins GoCD Git/Gitlab Ansible Splunk Lambda Docker ARM etc.

10. Scripting Python or JSON/YAML or PowerShell etc.

11. Added Advantage if experience on AWS Workspaces Azure etc.

PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY

1. Planning Designing Developing and Implementing Cloud-based applications

2. Managing cloud environments in accordance with company security guidelines

3. Participate in Project Lifecycle implementation Documentation and handover to BAU Team.

4. Research and develop proof-of-concepts projects to validate new solutions

5. Follow exceptional problem-solving skills with the ability to see and solve issues before they affect business productivity

6. Troubleshoot incidents identify root cause fix and document problems and implement preventive measures

7. Ensure service implementations meet Toll practices and policies.

8. Follow all ITIL Best Practices for Incidents Requests Tasks Change etc.

9. Troubleshoot incidents identify root cause fix and document problems and implement preventive measures

10. Managed & Follow Shift Roster as per Business Requirements and available On-call Support as needed. Participate in Major incidents and Root Cause analysis.

PRE-REQUISITES:

(Broadly define the type of relevant experience essential to perform the job role

List any technical/specialised/professional skills and knowledge needed to achieve the jobs accountabilities

Adapt things like number of years experience qualifications to your national context)

In order to succeed in this role it is expected that you will have:

Knowledge/Experience

6-10yrs years experience in in IT system administration

Experience in Azure & AWS cloud infrastructure services

Understanding of ITIL practices

Technical/Professional Skills required

Qualifications BE / Azure Solution Architect / Azure Certified professional

ESSENTIAL PERSONAL ATTRIBUTES

KEY PERFORMANCE INDICATORS

Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas (refer to the PPG Manager workbook to understand the performance standards required for your role - Job Family & Job Group). These will form part of your annual objectives:

KEY RELATIONSHIPS

(List the internal and external relationships with other people that are critical to successful achievement of this job. Think about New Ways of Working and how this role will work cross-functionally and cross process and the interdependencies on/to other people)

Area of Responsibility:

(Insert site business unit or geography here)

LEADERSHIP COMPETENCIES

We have a broad framework of leadership competences that demonstrate the Toll requirements for leaders. This framework indicates the kind of behaviours that would help you to succeed in this job and live up to our values and goals.

SYSTEMS ACCESS

Workday employee access

Server Drives:

RESPONSIBILITIES

It is expected that you will:

1. Carry out these accountabilities within the operation and process frameworks that apply at Toll

2. Work together with all your key stakeholders: line and functional. A part of your performance review each year will be based on input from these stakeholders

3. Exemplify the Toll Way and Leadership Competencies this will be a key part of your annual development planning cycle.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit