Infrastructure Engineering Manager

What you can expect

As a technical leader you bring both a technical and operational engineering mindset to lead and transform the team. You will drive a programmatic approach while maintaining a solutions-based focus to address evolving business needs. Reporting to the Head of Infrastructure & Client Experience you will manage a team of Infrastructure Engineers across four key functions in this role. You will partner closely with product teams to support the future of AI.

About the Team

Responsibilities

• Managing the strategic design engineering and operations of enterprise-wide IAM infrastructure. Serve as the primary technical authority for all IAM initiatives across the organization. Cover identity lifecycle management RBAC ABAC PAM and zero-trust frameworks. Manage IDP solutions (Okta Cloudflare Entra ID Google Cloud Identity) with SSO. Maintain directory services and authentication (LDAP Active Directory Radius MFA certificate management federation). Lead enterprise application integration across Zoom Sales HRMS and SaaS platforms with automated provisioning de-provisioning and access governance. Operate IGA platforms driving access certifications segregation of duties (SoD) role mining and User Access Reviews (UAR). Remediate IAM technical debt and consolidate legacy systems. Ensure compliance with SOC 2 ISO 27001 and GDPR through continuous monitoring access reviews and audit trails in partnership with Security Compliance and Audit teams.

• Managing a team which manages EKS and Infrastructure as Code (IaC) platforms leveraging ArgoCD for GitOps deployments Atlantis for Terraform automation Nginx for ingress control certificate management and AWS/Proxmox infrastructure.

• Driving AI and automation initiatives using scripting languages and APIs including PowerShell Bash Python and Golang for data transformation and workflow automation.

• Implementing and managing configuration management tools including Terraform Ansible Puppet Chef and SALT Stack to maintain scalable and reliable infrastructure.

• Managing platform services including Observability tooling NetBox IPAM/DCIM and other core infrastructure applications.

• Leading the transformation from monitoring to observability by partnering with infrastructure service owners on a Prometheus Grafana and Loki observability stack.

• Maintaining expertise across cloud IaaS environments including GCP AWS Azure Hyperconverged Hardware and VMware/Proxmox following CI/CD best practices with Jira and GitLab.

What were looking for

• Bring 10 to 15 years in IT or similar technology fields

• 5 years managing infrastructure teams.

• Show a proven track record managing building scaling and improving services.

• Apply an understanding of Enterprise Architecture and governance best practices.

• Drive continuous improvement and deliver results against clear timelines with a service-oriented proactive approach.

• Operate with a results-driven entrepreneurial mindset; a degree in CS Engineering or MIS or equivalent practical experience.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

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