IN-Senior Associate-CRM Technical-GCC-Advisory-Pune
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Job Summary
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements implementing CRM software solutions and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area you will enable clients to optimise operational efficiency and achieve their strategic objectives.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
At PwC your work makes a difference. Join us to shape the future of industry/field through innovationteamworkand deepexpertise.
Werelooking for aMicrosoft D365 CRM Technical
Tohireforthe Microsoft Dynamics practice of One Consulting vertical at PwC. In this role you will support clients inbuilding and implementing the MS D365 CRM tool for their business. Our practice offers services across thesectors includingFinancial ServicesHealthcareRetailManufacturingand many more.
Whatyoulldo
Configure and customizeMS D365CRM platform to deliver scalable maintainable solutions
Design and develop custom components and extensions using platform-specific tooling and languages
Build and secure integrations with upstream/downstream systems via REST/SOAP APIs middleware
Establish and manage environments source control and CI/CD pipelines; enforce branching code quality and release practices.
Define and meet non-functional requirements including performance scalability reliability and security; perform tuning and guardrails
Produce clear technical documentation: solution designs API/interface contracts data dictionaries deployment guides and operations runbooks
Ensure quality through unit/integration testing automated test coverage where applicable peer code reviews and structured defect triage; support UAT
Collaborate closely with functional consultants data engineers UX and change management to drive adoption and measurable business outcomes
Mentor junior engineers and contribute to internal accelerators reusable assets coding standards and best practices
Advise clients on platform roadmaps release impacts and optimization opportunities across adjacent tools
What are we looking for
Knowledge ofMicrosoft Dynamics 365 Online Application (Sales or Service) modules
Experience preferred 4-9 yrs
Education qualifications BE/BTech/MTech
Experience in customization and extension of Dynamics 365 CRMusing java scripts web resources etc. server-side customization using C# &.Netassembliesalong with the following technologies and processes:
JavaScriptand frameworks like
Plugins & workflows
Integrations (Informatica and Web API)
Power Automate / Azure Functions
Portals / power pages
Batch jobs
Pipeline deploymentsand Server administration
MicrosoftAzureservicesand API integration
Data Migration via tools or MS Dynamics features
Strong interpersonal andcommunicationskills
Commitment to high-quality delivery
Why PwC
Engage in purpose-driven work that builds trust and drives change
Access continuous learning opportunities paired with clear paths for career growth
Enjoy a welcoming inclusive culture and flexible work arrangements
Sharpen yourexpertiseand contribute towards impactful outcomes through meaningful projects
Location and work model
Bangalore On-site / Hybrid
How to apply
Apply now on LinkedIn or email your CV towithMicrosoft D365 CRM Technicalapplication as your subject.
#Hiring #CareerOpportunity #LinkedInJobs #JoinOurTeam
Mandatory Skill Sets:CRM Technical D365 Copilot/AI
Preferred Skill Sets: JavaScript and frameworks like Plugins & workflows Integrations (Informatica and Web API) Power Automate / Azure Functions Portals / power pages Batch jobs Pipeline deployments and Server administration Microsoft Azure services and API integration Data Migration via tools or MS Dynamics features
Years of Experience required:4 to 8 yrs
Education Qualification:BE/BTech/MTech/MBA/MCA/BSC
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
SAP CRM TechnicalOptional Skills
Accepting Feedback Accepting Feedback Active Listening AI Fluency AI-Human Collaboration Analytical Thinking Business Process Analysis Communication Creativity CRM Analytics CRM Implementations CRM Project Management Customer Journey Analysis Data Management Digital Tooling Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Learning Agility Microsoft Dynamics 365 Microsoft Dynamics CRM Microsoft Dynamics Customer Relationship Management (CRM) Architecture Microsoft Dynamics Customer Relationship Management (CRM) Configuration 8 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
June 10 2026Required Experience:
Senior IC
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
