HR Ops ELCM Service Specialist I

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The opportunity:

We are inviting applications for the role of HR Operations Service Specialist I in the Employee Lifecycle Management (ELCM) team supporting NAM and MEA.

In this role you will manage end-to-end employee lifecycle transactions ensuring accurate master data smooth HiNext (Workday) processes and high-quality HR service delivery. You will play a key role in maintaining data integrity compliance and seamless employee experience while working with global stakeholders.

How youll make an impact:

• Manage employee master data transactions in HiNext (Workday) across the entire employee lifecycle ensuring accuracy and timeliness.

• Review and validate data updates submitted by stakeholders to ensure completeness correctness and compliance with policies.

• Process key employee data changes including personal details (name date of birth address) bank and payment updates job and organizational changes supervisory structure updates and cross-country or cross-entity transfers.

• Handle employee lifecycle requests through MyHR and ticketing systems ensuring efficient and seamless service delivery.

• Maintain accurate and up-to-date employee records in line with company policies and regulatory requirements.

• Perform regular data validation and audits to ensure high data quality proactively identifying and resolving discrepancies to maintain system integrity.

• Adhere to defined SOPs SLAs and internal controls while supporting audit and compliance requirements related to employee data.

• Provide support for Employee Self-Service (ESS) and Manager Self-Service (MSS) queries enhancing user experience and adoption.

• Act as the first point of contact for employee and manager queries related to master data and lifecycle processes.

• Collaborate with HR Business Partners managers payroll COEs and IT teams to ensure timely resolution of requests and issues.

• Deliver accurate and timely resolutions within defined SLA timelines ensuring a high standard of service delivery.

• Identify opportunities for process improvement simplification and automation to drive efficiency reduce errors and enhance employee experience.

• Participate in quality initiatives audits and knowledge-sharing activities to support continuous improvement.

• Generate reports and perform ad-hoc data analysis to monitor and improve data quality while continuously learning and applying innovative approaches.

• Responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelors degree in any discipline.

• 23 years of experience in HR Operations Shared Services or data management roles.

• Willingness to work in a night shift (5:30 PM 2:30 AM) in an office-based (on-site) environment.

• Prior experience with Workday (HiNext) and ServiceNow will be an added advantage.

• Good understanding of HR Operations and end-to-end employee lifecycle processes experience in US region would be preferred

• Good problem-solving skills and ability to manage high volumes of work and consistently meet deadlines.

• Proficient in MS Office tools with strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced high-volume environment.

• Quick learner with a willingness to adapt and grow.

• Proactive and solution-oriented approach with a strong can-do attitude to support stakeholders