HR & Operations Manager MedInsight India

Company overview
Leading with our core values of Quality Integrity and Opportunity MedInsight is one of the healthcare industrys most trusted solutions for healthcare intelligence.â Ourâcompanysâpurpose is to empower easy data-driven decision-making on important healthcare questions. Through our products education and services MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.â

MedInsight is a subsidiary of Milliman a global employee-owned consultancy providing actuarial consulting retirement funding and healthcare financing enterprise risk management and regulatory compliance data analytics and business transformation as well as a range of other consulting and technology solutions.â

Position Summary
MedInsight company division is hiring an HR & Ops Manager to serve as the local People Ops Manager for our India Office. This is a dual role spanning Human Resources and Operations. The HR & Ops Manager will be the on-the-ground go-to resource for India employees and leaders in MedInsight India owning core HR operations while serving as the administrative backbone and managing local administrative operations responsibilities that keep the team running in the India office. Reporting to the US-based Sr. HR Ops Manager the position will serve as a key link between MedInsight and our MillimanâGlobal Corporate Services (GCS)âteam India HR Shared Services and Finance Shared Services partners.

This role requires a polished professional with the ability to apply their expertise to manage day-to-day operations and lead complex initiatives that span People Operations and align with company strategic goals. Initially structured as an individual contributor role the position offers the opportunity to evolve into supervisory responsibility for junior People Operations staff in India. As the role evolves it may include mentoring and developing team members while fostering an inclusive high-performing work environment.

Work Arrangement
This role requires flexibility to work across India and United States time zones including regular evening calls and meetings to support the manager and leadership team based in the US Pacific time zone.

Regular on-site presence is an essential part of the role. The role is based in Gurgaon with an expectation of working from the MedInsight Gurgaon office a minimum of two to three days per week. The role requires a high level of visibility and accessibility to employees and leaders along with hands-on ownership of office coordination and related activities.
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Key Responsibilitiesâ
CoreâHRâOperations and Complianceâ

• Manage end-to-endâHRâoperations and day-to-day employee relations locally serving as the primary point of contact forâHR-related queries and supporting employees withâtimelyâaccurateâinformation.â
• Maintain and update employee records inâHRIS ensuring data integrity and confidentiality and develop processes that sustainâhighâdata accuracy acrossâZingHR UKG and MedInsight internal tracking tools.â
• Oversee personnel file completeness and audit readiness ensuring records are accurate up to date properly maintained and readily accessible for audits and compliance reviews.
• Coordinate finance administrationâand leaveâmanagement processesâwithâGCSâHR India HR Shared Services and Finance Shared Services teams to ensure seamlessâHRâoperations and compliance withâcompany policies.â
• Ensure compliance withâlocal labor laws Milliman and MedInsight policies andâHRâlegal risk and compliance programs in all IndiaâHRâoperations.â
• Coordinate leave management and attendance processes withâIndia HR Shared Services andâassistâin developing and communicatingâHRâpolicies SOPs and procedures for clarity and consistency.â

Local Partnership and Employee Relations

• Act as the local go-to resource for MedInsight India employees and leaders across all teams. Serve as the first point of contact for questions about policy benefits leave payroll andâHRâsystems guide employees to the right owner across GCS India HR Shared Services and Finance when a request sits outside MedInsightâHR and provide a confidential accessible sounding board for employees raising concerns.â
• Coachâmanagers on policy employee performance and employee relations practices and provide guidance to senior staff on complexâHRâand employee relations issuesâroutingâcomplex employee relations performance or compliance matters to the Senior ManagerâHuman Resource Operationsâand GCSâHR.â

Administration and Office Supportâ

• Manage end-to-endâlogisticsâfor large-scale events all-team meetings and visitor or leadership travel to the India office ensuring smoothâexecution and a positive participant experience.â
• Own local administrative coordination suchâas vendor and facilities liaison asset tracking and travel and expense support in partnership withâFinance.â
  Serve as the point person for GCS India HR Shared Services and Finance for local administrative requests routing them to the right owner.â

Talent Onboarding and Offboarding Partnershipâ

• Partner withâleadership and the MedInsight talent acquisition team to supportâhiring onboarding and offboarding processes including workforce planning inputs and trackerâhygiene.â
• Lead non-role-based MedInsight induction and orientation for India newâhires connecting them to the IndiaâHRâhandbook benefits career paths and compliance requirements.â
• Coordinate withâIndia HR Shared Services and GCS on employment contracts background checks system provisioning and full and final settlements so that joiners and leavers experience a clean consistent process.â

Performance Compensation and Reporting Cyclesâ

• Manage the India performance management cycle in UKG end-to-end including goal entry mid-year and year-end review launches and completion tracking against published deadlines.â
• Support the annual appraisal bonus and salary increment processes in coordination withâthe Senior ManagerâHuman
• Resource Operations India HR Shared Services Finance and GCS.â
• Develop competency in analyzingâHRâdata for insights and performance improvement; prepare and analyzeâHRâreports and dashboards that support data-driven decision-making by MedInsightâHRâand the COO.â

Engagement Communications and Learningâ

• Support the implementation ofâHRâinitiatives and employee engagement activities that promote an inclusiveâhigh-performance culture and act as a key contributor to onboarding integration and employee development.â
• Plan andâfacilitateâlocalâall-team meetings employee communications and L&D initiatives in partnership withâGCS and India leaders.â
• Build and deliver presentations onâHRâtopics for a range of audiences from newâhire orientation and staff-level training throughâdata readouts and recommendations for India leaders and MedInsight senior leadership.â
• Drive continuous improvement inâHRâprocesses includingâappropriate useâof AI and automationâleveragingâfeedbackâand best practices to enhance operational efficiency.â

Key Skills and Requirementsâ

• Bachelors degree orâhigher inâHuman Resource Management Business or related field.â
  7-10 years of progressive HR experience across HR operations compliance employee relations and people processes with a strong track record of execution including 3 years of experience in a supervisory or people leadership role.
• Demonstrated experience managing and coordinating local administrative operations with the ability to work effectively with vendors internal teams and business stakeholders.
• ProfessionalâHRâcertificationâisâstrongly preferred: SHRM-CPâPHRi orâan equivalentâcredential.â
• Demonstrated experience working with a range of HR technology platforms and systems including HRIS ATS payroll expense management travel management workforce management and biometric/time and attendance systems.
• Experience with platforms such as UKG Workday Concur and ZingHR would be an advantage.
• Strong experience in HR documentation personnel records management and audit readiness ensuring accurate complete and compliant employee records.
• Working knowledge of Indian labor law and local statutory requirements withâproven capability toâhandle sensitive information withâthe utmost confidentiality and discretion.â
• Strongâpresentation and facilitation skills withâexperience presentingâa range of topics to audiences at every level of an organization from individual staff throughâsenior leadership.â
• Professional fluency in English with strong written and verbal communication skills.

Behavioral Competencies

• Relationship Building & Collaboration: Ability to build strong trusting relationships and foster open inclusive dialogue with colleagues employees and leaders across geographies and organizational levels.
• Ownership & Collaboration: Ability to demonstrate initiative and accountability while working independently and collaborating effectively with others.
• Judgment & Problem Solving: Solves challenges with sound judgment considering and balancing multiple perspectives.
• Attention to Detail: Demonstrates accuracy and thoroughness with a strong focus on quality and consistency.
• Organization: Effectively manages multiple priorities balancing competing demands while maintaining quality and meeting deadlines.

Required Experience:

Manager