HR Generalist

About the role:

The HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless high-quality support across the employee lifecycle.

This role combines end-to-end HR operations execution processknowledge and digital enablement to deliver a human-centric compliant and efficient employee experience.

Working withinaclusteredHRmodelsupportingboth assigned areas and broader team demand theHR Generalistsupports Tier 2 queries manages HR transactions and actively contributes to HR transformation process design and workflow optimisation.

The role partners closely withother stakeholders inHRto ensureaccuratetimely and seamless service delivery whileleveragingdigital HR tools automation and AI-enabled content to continuously improve how work gets done.

HR Operations & Employee Lifecycle Management

• Manage end-to-end employee lifecycle activities including hire job changes leave of absence and termination

• Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions improving efficiency and employee experience

• Resolve Tier 2 employeeand managerqueries across multiple channels (CallsVideoService Now HR portal email etc.)

• Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timeliness

• Governand generateHR documentationleveragingstandardised templates andfurther theAI-enabled document creation capabilities in the future to improve speedaccuracyand employee experience.

• Act as a human-in-the-loop reviewer for AI-generated content ensuring accuracy compliancetoneand alignment with policy.

• Applyglobal HR standardsconsistentlyacrosslifecycle activities ensuringgovernancecomplianceand local regulatory alignment.

• Enable and guide people leaders to navigate core HR processes using standardised guidance self-servicechannelsand AI-enabled support ensuring alignment with global standards while applyingappropriate judgementfor complex or sensitive cases.

Employee Experience & Service Excellence

• Deliver a human-centric experience balancing digital solutions with personal interaction

• Provide direct employee and people leader support across channels including phone and video ensuring complex or sensitive matters are handled with empathy and professionalism.

• Provide a seamless consistent experience across all employee and manager interactions

• Champion a culture of exceptional service empathy and responsiveness across PeopleSolutions.

• Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)

• Support adoption of self-service tools HR portals and AI-driven HR solutions

Process Improvement Automation & Governance

• Identifyopportunities for process improvement simplification and automation

• Contribute to HR workflow optimisation and continuous improvement initiatives

• Support implementation of global process design and standardisation

• Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.gfor ourHRDigitalPartner)

• Ensure data accuracy documentation and compliance across all HR processes

Data Insights & Digital HR Enablement

• Ensure data integrity and accuracy across HR systems and reporting

• Support reporting dashboards and insights to improve operational decision-making

• Leverage digital HR tools and analytics to enhance service delivery and efficiency

• Identifytrends in queries and processes to inform improvements and proactive solutions

Stakeholder Management & Collaboration (One HR)

• Partner withall partners in our HR operating model to ensure aligned delivery

• May act as a process and systems expert supporting training and guidance where needed

• Collaborate across global teams to deliver consistent and scalable services

• Support cross-functional initiatives and contribute to HR transformation programmes

Key Skills & Capabilities

• Strong experience in HR Operations / Employee Lifecycle Management

• Knowledge of HR Systems (Workday SAP ServiceNow)

• Experience handling high-volume query resolution (Tier 1 & Tier 2)

• Strong focus on process design continuous improvement and automation

• Proven ability tooperatein a global matrixed environment

• Strong stakeholder management and communication skills

• Ability to use data to drive insights and improvements

• Demonstrated human-centric approach with focus on employee experience

Experience & Qualifications

• Experience in HR Shared Services / People Operations/Customer Care

• Familiarity with case management systems (ServiceNow) andWorkday

• Experience with process improvement transformation or automation initiatives

• Exposure to global HR processes and compliance requirements

• Fluency in English (additionallanguagesadvantageous)