HR Advisor – Sales
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Job Summary
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services providing front-line support in your area of responsibility guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility providing high-quality and timely customer service and ensuring that all requests are fully this role you will work within service level agreements communicating when cases are addition you will be responsible for the accurate collection of case details and employee data provide general information on policies and procedures and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Customer service
- Working in a shared service organization
- Working with case management systems
- Your area of process specialism
- Active listening skills
- Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
- Multi-tasking and managing a fluctuating workload
- Operational excellence
We are hiring anHRExecutiveto support ourHead OfficeSales function. This is a hands-on execution-focused role where you will work closely with sales managers and teams to deliver day-to-day HR support while contributing to people initiatives that drive engagement retention and performance.
Key Responsibilities
Partner with sales managers on people matters including employee engagement andall people processes.
Support the end-to-end employee lifecycle for the sales team onboarding confirmations role changes exits and everything in between.
Drive employee engagement initiatives tailored to a fast-paced target-driven sales environment.
Manage the performance review cycle for the sales function including goal-setting support calibration coordinationand submissions on the system.
Support workforce planning headcount tracking and hiring coordination in partnership with the Talent Acquisition team.
Analyse basic HR metrics (attrition engagement scores absenteeism) and present insights to sales leadership.
Coordinate learning and development needs for the sales team working with L&D and Sales Enablement.
Assistin rolling out org-wide HR programs (DEI wellness rewards & recognition) within the sales function.
Contribute to policy interpretation and ensure consistent application across the sales org.
Qualifications
Bachelors/Post Graduationdegree in Human Resources Business Administration or related field.
Atleast2years of HR experiencepreferably in abusiness partnering or generalist capacity.
Prior exposure to supporting sales commercial or revenue teams is strongly preferred.
Good understanding of sales team dynamics
Solid knowledge of employment law and HR best practices.
Strong interpersonal skills and the ability to build trust with managers and employees.
Comfortable working with data and HR systems to pull reports andidentifytrends.
Proactive organized and able to manage multiple priorities independently.
Nice to Have
Experience with HRIS platforms (Workday).
Exposure toworking with senior stakeholderin the partner functions.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
