Hiring For Digital Customer Specialist Mpokket
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Job Summary
mPokket is a mobile app-based lending platform providing instant and paperless loans to students and young professionals across India. With a technology-driven ecosystem mPokket enables seamless onboarding risk assessment loan disbursement and collections without any physical interaction.
We are currently hiring enthusiastic and energetic candidates for the role of Digital Customer Specialist (DCS).
Digital Customer Specialist (DCS)
Customer Support / Voice Process / Email & Chat Support
- Handle customer queries related to products and services through Voice Email and Chat support.
- Ensure excellent customer service standards and maintain high customer satisfaction.
- Communicate effectively with customers in Hindi and English.
- Assist users in onboarding verification risk assessment loan disbursement and collections through the companys digital platform.
- Resolve customer concerns professionally and within defined timelines.
- Maintain proper documentation and follow internal operational processes.
- Minimum 12th Pass or Graduate
- Candidates pursuing regular/full-time courses are not eligible
- Distance education candidates can be considered
- Fresher to 3 Years
- Prior experience in BPO / Contact Center / Voice Process preferred
- Good communication skills in English and Hindi
- Ability to read English and translate/explain in Hindi
- Basic knowledge of Microsoft Office
- Comfortable handling voice calls and customer interaction
- Rotational Shift Timing between 8 AM to 9 PM
- 9-hour shift pattern
- Week off and shifts will be rotational
- Candidates should be comfortable with voice process and inbound/outbound calling
- Performance-based incentives
- Career growth opportunities
- Professional work environment
Required Skills:
Job Description Digital Customer Specialist (DCS) About mPokket mPokket is a mobile app-based lending platform providing instant and paperless loans to students and young professionals across India. With a technology-driven ecosystem mPokket enables seamless onboarding risk assessment loan disbursement and collections without any physical interaction. We are currently hiring enthusiastic and energetic candidates for the role of Digital Customer Specialist (DCS). Position Details Designation: Digital Customer Specialist (DCS) Department: Customer Support / Voice Process / Email & Chat Support Number of Openings: Approx. 300 Positions (Including 60 openings for Premium Email/Chat/Inbound Customer Support) Job Location:- Kolkata Roles & Responsibilities Handle customer queries related to products and services through Voice Email and Chat support. Ensure excellent customer service standards and maintain high customer satisfaction. Communicate effectively with customers in Hindi and English. Assist users in onboarding verification risk assessment loan disbursement and collections through the companys digital platform. Resolve customer concerns professionally and within defined timelines. Maintain proper documentation and follow internal operational processes. Eligibility Criteria Educational Qualification: Minimum 12th Pass or Graduate Candidates pursuing regular/full-time courses are not eligible Distance education candidates can be considered Experience: Fresher to 3 Years Prior experience in BPO / Contact Center / Voice Process preferred Skills Required: Good communication skills in English and Hindi Ability to read English and translate/explain in Hindi Basic knowledge of Microsoft Office Comfortable handling voice calls and customer interaction Shift & Working Details Rotational Shift Timing between 8 AM to 9 PM 9-hour shift pattern Week off and shifts will be rotational Candidates should be comfortable with voice process and inbound/outbound calling Salary & Benefits CTC: per month (Inclusive of PF & ESI) Additional Benefits: Performance-based incentives Career growth opportunities Professional work environment
