Hiring Customer Support Executive (Telugu & Hindi) || Hyderabad
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Job Summary
- Conduct outbound calls to inactive driver-partners to ascertain the specific reasons for their departure from the platform.
- Tackle issues concerns or misunderstandings with clarity and compassion to resolve dissatisfaction.
- Apply persuasive dialogue and sales methodologies to illustrate the advantages of returning to our ecosystem.
- Reach out to drivers who have switched to competing services presenting compelling arguments for their return.
- Inform drivers about new features incentives or platform enhancements that address previous pain points.
- Achieve high customer satisfaction ratings while actively contributing to reactivation goals.
- Record valuable insights and feedback to inform and refine future engagement strategies.
- Must possess full fluency in both Hindi and Telugu languages.
- Candidates should be fresh graduates or have at least one year of experience in customer-facing roles tele-sales or outbound calling.
- Demonstrate strong abilities in persuasion and negotiation.
- Exhibit high energy levels the capacity to multitask and comfort working within a target-driven fast-paced setting.
- Proficiency in Microsoft Excel is required; prior experience with CRM systems or engagement platforms is advantageous.
- Show a sense of ownership empathy and a strong motivation to drive impact through effective communication.
- Hold a degree in any field of study.
- Possess excellent verbal and written communication skills in the relevant local languages.
- Maintain basic computer literacy and the ability to operate digital tools efficiently.
- Display confidence in delivering sales pitches via telephone.
- Exhibit resilience in handling objections and converting negative sentiments into positive resolutions.
- Prior experience in customer support sales telecalling or re-engagement campaigns is highly preferred.
Required Skills:
Description: Uber is looking for brand new Uber Experts to help build our Uber Greenlight hub our in-person location for Uber drivers! WHO YOU ARE We are looking to build a team of rock stars. We need people with strong communication and problem-solving skills who dont shy away from in-person interactions. The Greenlight hub is used to support and educate our Uber partners as they grow their business of being an Uber driver. Youll be expected to help onboard new driver partners provide exceptional support and quickly adapt in an ever-growing business. Working with Uber is a great opportunity to work with a top-notch Operations team and deep dive into Ubers day-to-day-operations. You have retail or customer service experience and are an effective communicator with the ability to interact with partners. You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems. And if you dont know the answer you know where to look and who to ask. You are personable highly organized and a patient teacher. You are self-motivated and a great team player. And youre an Uber evangelist! This is a temporary contract role with the potential for extension. WHAT YOULL DO: Deliver 5-star in-person support for our partners. Walk new drivers through onboarding and all the tools to be successful Uber drivers. Resolve driver issues and questions. Help brand the Uber name and get drivers excited. Stay on top of Uber processes and tools. Work with the Driver Operations team to streamline procedures.
