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Helpdesk Executive

ATLANTA SYSTEMS PVT LTD

Job Location:

Bhopal - India

Monthly Salary: INR 25000 - 30000

Experience Required: 1-3years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Key Responsibilities

Provide 24x7 helpdesk and customer support through phone email and ticketing systems

Handle customer queries complaints and technical issues efficiently

Log track and resolve incidents/tickets within defined SLA timelines

Escalate unresolved issues to the concerned technical teams

Maintain records of customer interactions and issue resolutions

Coordinate with internal teams for timely closure of support requests

Assist users with software hardware login and application-related issues

Prepare daily/weekly reports related to support activities and incidents

Ensure high levels of customer satisfaction and service quality

Qualifications

Bachelors Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field

Requirements

Skills Required

Proficiency in computer operations and MS Office applications

Good communication and interpersonal skills

Basic understanding of IT systems and troubleshooting

Ability to work in rotational shifts in a 24x7 environment

Strong customer service orientation and problem-solving skills

Ability to manage multiple tasks under pressure

Benefits

Skills Required

Proficiency in computer operations and MS Office applications

Good communication and interpersonal skills

Basic understanding of IT systems and troubleshooting

Ability to work in rotational shifts in a 24x7 environment

Strong customer service orientation and problem-solving skills

Ability to manage multiple tasks under pressure

Required Skills:

Key Responsibilities Provide 24x7 helpdesk and customer support through phone email and ticketing systems Handle customer queries complaints and technical issues efficiently Log track and resolve incidents/tickets within defined SLA timelines Escalate unresolved issues to the concerned technical teams Maintain records of customer interactions and issue resolutions Coordinate with internal teams for timely closure of support requests Assist users with software hardware login and application-related issues Prepare daily/weekly reports related to support activities and incidents Ensure high levels of customer satisfaction and service quality

Required Education:

Bachelors Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field

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