Head of O365 services

Job Purpose:

The Head of O365 Services is responsible for the architecture delivery security and operational excellence of the companys Microsoft 365 ecosystem. This role provides both strategic direction and handson technical expertise across O365 Exchange Online SharePoint Online Teams & telephony Intune Microsoft Defender Purview and Entra ID.
The position ensures reliable and secure enduser services globally while leading a team that manages daytoday tickets escalations service requests and operational activities.

Duties:

• Lead endtoend design administration and optimization of Microsoft 365 services including Exchange Online SharePoint Online Teams OneDrive and Power Platform.
• Manage and enhance identity and access management using Entra ID enforcing conditional access MFA lifecycle workflows and privileged identity management.
• Oversee mobile device and application management through Intune including Windows iOS Android and compliance policies.
• Manage Microsoft Defender XDR and Purview compliance ensuring alignment with corporate security policies data governance DLP retention and insiderrisk requirements.
• Own Teams telephony call flows PSTN integration SBC management and vendor relationships supporting enterprise voice.
• Provide handson troubleshooting for complex escalations related to O365 services authentication mail flow collaboration tools and security alerts.
• Ensure O365 service health monitoring reporting ticket resolution and adherence to SLAs.
• Define standards operational runbooks governance models and best practices for Microsoft 365 service delivery.
• Guide and mentor the O365 operations team ensuring skill development knowledge growth and highquality support.
• Coordinate with Cybersecurity Network Cloud Application Support and PMO teams to ensure integrated and secure service delivery.
• Manage license optimization cost analysis service configurations and tenantlevel settings.
• Ensure compliance with internal IT policies regulatory frameworks and audit requirements.
• Contribute to Microsoft 365 roadmap planning modernization efforts and new feature deployment.

Qualifications :

Technical Knowledge Skills and Abilities:

Education & Experience

• Bachelors degree in Information Systems Computer Science or equivalent.
• 10 years of Microsoft 365 administration and infrastructure experience.
• Relevant certifications preferred (Microsoft 365 Certified: Enterprise Administrator Expert Security Administrator Identity & Access Administrator or Messaging Administrator).

Core Expertise

Deep understanding of Microsoft 365 architecture administration and best practices.

Expertise with:

Exchange Online (transport rules mail flow migrations hybrid)
SharePoint Online (sites permissions hub architecture governance)
Teams  (Conferencing Rooms Groups Channels)
Entra ID (IAM conditional access PIM app registrations SSO)
Intune (compliance configuration profiles app deployment Autopatch Autopilot)
Defender XDR (Defender for Office 365 Endpoint Identity Cloud Apps)
Purview compliance (DLP retention eDiscovery data lifecycle)

Leadership & Technical Skills

• Proven team leadership and engineering management experience.
• Advanced troubleshooting across the M365 ecosystem.
• Strong communication and stakeholder collaboration abilities.
• Excellent problem-solving and analytical skills.
• Vendor management and vendor relationship experience.

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time