Head of Aftersales Warranty
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Job purpose
The Global Head of Commercial Operations is responsible for leading the commercial management of Sulzers global claims portfolio driving strong commercial and customer outcomes across complex high-value projects within the oil & gas industrial and energy sectors. This is a senior strategic and operational role leading a team of commercial contract managers ensuring robust contract interpretation commercial positioning and delivery of business objectives whilst operating at the interface between customers EPC partners and internal stakeholders. Working closely with the Global Head of Legal Excellence the role combines strategic customer relationship management with hands-on engagement in complex commercial matters requiring strong international experience sound judgement and a collaborative leadership approach within dynamic fast-paced environments.
This role carries direct accountability for delivering measurable Contribution and EBITDA improvement through disciplined data-driven claims management.
Global Claims Portfolio Management
- Lead and manage the full global claims portfolio ensuring effective handling of complex high-value and cross-border claims delivering strong financial outcomes and reduction in claim exposure. Direct line management responsiblity for the global aftersales warranty team.
Commercial Strategy & Contractual Positioning
- Define and drive commercial strategies and contractual positions including negotiation approach settlement decisions and recovery opportunities from customers EPCs and suppliers.
Customer & EPC Relationship Management
- Own senior customer and EPC relationships acting as the primary commercial interface to resolve escalated claims while maintaining long-term customer trust and value.
- Team Leadership & Performance Management
- Lead develop and manage a global team of commercial contract managers driving accountability capability and delivery against business objectives and KPIs.
Cross-Functional Alignment & Integration
- Align Engineering Quality Supply Chain Legal Finance and Operations to ensure timely and effective claim resolution.
- Technical to Commercial Translation
- Ensure effective linkage between RCFA outputs and commercial decisions translating technical findings into robust commercial contractual and financial positions.
Performance Management & EBITDA Delivery
- Deliver performance against KPI framework contributing to EBITDA through claims cost reduction recovery success resolution efficiency and customer outcome quality.
- Reporting & Performance Governance
- Establish a robust monthly reporting cadence with clear visibility of financial impact KPIs risks trends and corrective actions.
Continuous Improvement & Operational Excellence
- Drive continuous improvement across the claims portfolio by identifying trends reducing repeat issues and enhancing commercial and operational practices.
Medical insurance for self and family
Company sponsored transportation facility during week days
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil Canada China Finland Germany Ireland Mexico Switzerland South Africa the UK and the USA.
Required Experience:
Director
About Company
Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and purification technologies for fluids of all types.
