Head Business Execution and Performance Management

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International Wealth and Premier Banking (IWPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals families business owners investors and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and together with our Private Bank are present across the worlds most important markets booking centres and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as aHead of Business Execution and Performance Management IWPB India

Role purpose

This role provides dedicated forward-thinking leadership support to the Head of IWPB India combining a strategic and transformative mind-set with strong operational discipline governance and risk management. The role exists to make decision-making more effective accelerate commercial execution of the IWPB India strategy and ensure the business operates efficiently and with robust controlswhile fostering an accountable inclusive high-performing culture across INM.

This is a senior leadership role providing strategic operational and governance leadership for the Head of IWPB India; acts as a key liaison and connector across IWPB India Functions and Regional and Group stakeholders and will be a member of the IWPB India Leadership Team.

Principal Accountabilities and Responsibilities

Role holder will carry out activities that will indicatively include the following (but not limited to)

Strategic leadership & execution

• Support the Head of IWPB India in shaping priorities translating strategy into executable plans and driving delivery of key outcomes across BAU and nonBAU agendas.
• Oversee strategic business initiatives across functions; lead special projects and resolve blockers to maintain pace and momentum.
• Identify opportunities to improve organisational effectiveness; review design and execute enhancements to operating model and organisational structure where relevant.

Commercial and changeexecution

• Support the Head of IWPB India in prioritizing investments along 5 strategic pillars in key markets (strengthen the foundation turbocharge affluent customer growth deepen wealth penetration scale private bank deliver best-in-class products and solutions)
• Oversee CTB/VSIP budget partner with value streams technology teams to deliver against control & regulatory proactive risk management and digital transformation priorities

• Responsible for establishing a strong cost management discipline through prioritization of budgets benefit tracking and achieving targets for both Direct within WPB and Indirect by scrutinizing GF attributed/ allocated costs.

• Support Head of IWPB India in the overall planning and implementation of FRP planning for Costs Revenue and Technology investment

Operating rhythm governance & decision effectiveness

• Support the Head of IWPB India in the preparation of materials for business reviews and governance meetings with the INM CEO and other Senior Management reviews including Board Member visits
• Plan manage and coordinate IWPB India Leadership meetings and other senior forums (e.g. offsites workshops) ensuring clear agendas quality materials decisions captured and actions delivered.
• Develop and manage governance control structures and programme frameworks (committees/meetings actions submissions) ensuring disciplined follow-through and transparency.

Performance management

• Support management oversight of business performance within IWPB India and business lines including regular market check-ins and business reviews follow-ups of all country global and regional initiatives
• Lead the creation and agreement of the Head of IWPB India Market Head scorecard including objectives and key results/KPIs to measure and improve business performance.
• Monitor progress against milestones budgets resources and engagement aspirations; implement mitigating actions where performance or delivery risks emerge.

Cross-businesscollaboration & stakeholder management

• Coordinate across IWPB India and activities requiring cross-line-of-business and intra-regional collaboration; mobilise inputs from Functions and Product Partners to deliver shared outcomes.
• Engage senior stakeholders across People CIO Finance and other Functions to ensure alignment timely decisions and progression against plans.

Risk issues & control

• Proactively identify investigate and remediate issues that could adversely impact the business; escalate appropriately and ensure sustainable fixes.

Communications & representation

• Partner with Communications to shape and execute internal and external communications; support the Head of IWPB India on all key engagements and townhalls

People leadership & culture

• Embed the business vision and values through How We Lead; role model inclusive leadership and build an execution-centric culture grounded in accountability integrity and collaboration.
• Support people strategy; rewards and recognition programs for IWPB India.

Essential Capabilities

Strategic & transformative leadership

• Strategic mind-set: anticipates future opportunities/risks and converts them into practical breakthrough strategies and priorities.
• Cultivates innovation: improves outcomes by challenging the status quo and introducing better ways of working.
• Change leadership: drives transformation at pace while managing expectations and ensuring sustainable adoption.

Operational excellence governance & risk

• Performance management discipline: builds scorecards/KPIs tracks delivery and drives corrective action.

Influence communication & stakeholder navigation

• Persuasion & conviction: uses compelling well-structured arguments; addresses difficult issues directly and constructively.
• Executive communication: communicates clearly and confidently at all levels including senior leadership and external stakeholders.
• Matrix leadership: negotiates and influences across diverse multi-cultural multi-entity stakeholder groups to land one HSBC outcomes

Leadership & teamwork

• Builds effective teams: creates strong team identity leverages diverse perspectives and aligns people to shared goals.
• Manages ambiguity & ensures accountability: brings clarity in uncertain situations; holds self and others to commitments.
• Resilience and relationship management: maintains momentum under pressure and builds trust across boundaries.

Functional Knowledge

• Thorough understanding of HSBC structures values behaviours processes and objectives.
• Well established understanding of the financial services landscape and competitor developments.
• Demonstrated Retail Banking and Wealth business knowledge.
• Outstanding relationship management interpersonal communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage stakeholders to common shared vision.

HSBC Values

The Head of Business Execution and Performance Management IWPB India role holder is expected to uphold the HSBC values (we value difference we take responsibility we succeed together and we get it done) and promote a speak-up culture.