Guest Relations Associate
Job Location:
Job Location:
Vijayawada - India
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Greet guests with warmth and professionalism ensuring a positive first impression
- Respond promptly to guest queries and concerns resolving issues in a timely and efficient manner with empathy and active listening
- Provide supportive guidance to reception team members to foster a collaborative work environment
- Maintain accurate front-office logs shift reports and comprehensive records of guest information bookings and special requests
- Coordinate with housekeeping maintenance and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure
Qualifications :
- Bachelors degree in Hospitality Management Tourism Business Administration or related field
- Previous experience in guest relations front-office operations or customer-facing hospitality roles
- Experience with hotel management systems or reservation software
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
