Guest Relation Manager

Runwal Realty

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Adding strong value as the face of the project focusing on creating a premium luxury experience for clients

Building relationships with high-value buyers

Supporting/assisting the sales team in driving conversions

Role Description

The Guest Relation Executive (GRE) is professional point of contact for customers aiming to ensure their satisfaction and create a positive experience. This role involves a variety of tasks such as greeting customers handling inquiries and concerns and coordinating with other departments to resolve issues. This role is accountable to provide high-quality service to our customers and be a support for site administration & facility service.

Key responsibilities

Customer interaction:Greeting walk in customers acknowledging their needs and providing personalized service to ensure a memorable experience.
Problem resolution:Efficiently handling and resolving guest concerns.
Administrative duties:Managing front desk operations and maintaining guest records / database.
Communication:Serving as a liaison between customers and companys departments to ensure seamless service delivery.
Customer satisfaction:Proactively seeking customer feedback to improve services and upholding the organizations standards.

Required Experience:

Manager

Adding strong value as the face of the project focusing on creating a premium luxury experience for clientsBuilding relationships with high-value buyersSupporting/assisting the sales team in driving conversionsRole DescriptionThe Guest Relation Executive (GRE) is professional point of contact for cu...