Group Head- Client Servicing

About the Role

We are looking for an experienced and strategic Group Head Client Servicing to lead key client relationships drive business growth and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy integrated campaigns pitches and new business development along with the ability to build and manage high-performing teams.

Key Responsibilities

• Lead and manage relationships with key clients acting as the primary point of contact and strategic partner.

• Understand client business objectives challenges and market landscape to develop effective communication and marketing solutions.

• Drive strategic planning and campaign development in collaboration with creative social media performance SEO content and other specialist teams.

• Have prior hands-on experience in developing strategies communication plans campaign concepts and integrated marketing solutions.

• Lead and contribute to new business pitches RFPs presentations and client proposals from brief understanding to final presentation.

• Identify opportunities for account growth cross-selling upselling and expanding the scope of client engagements.

• Oversee multiple accounts and ensure timely high-quality delivery across all campaigns and projects.

• Translate client briefs into clear internal briefs and ensure alignment across respective teams.

• Monitor account performance deliverables timelines budgets and overall client satisfaction.

• Handle senior-level client conversations negotiations escalations and conflict resolution with maturity and professionalism.

• Work closely with internal department heads to ensure integrated and strategically aligned solutions.

• Review campaign performance and insights with teams and use data and market trends to recommend improvements.

• Mentor guide and manage Account Managers Account Executives and other servicing team members.

• Establish strong processes for account management reporting communication and project execution.

• Take ownership of team performance productivity resource planning and overall account profitability.

• Stay updated on digital marketing advertising consumer trends and evolving industry practices to bring relevant ideas and opportunities to clients.

Key Skills & Competencies

• Strong client relationship and stakeholder management skills.

• Proven experience in strategy development and strategic thinking.

• Strong exposure to pitches RFPs new business presentations and proposal development.

• Excellent understanding of digital marketing and integrated communication.

• Strong business acumen with an ability to identify growth opportunities.

• Excellent presentation communication negotiation and interpersonal skills.

• Ability to manage multiple clients teams and priorities in a fast-paced agency environment.

• Strong leadership and people-management capabilities.

• Problem-solving mindset with a high degree of ownership and accountability.

• Ability to collaborate effectively with creative content performance SEO social media and other specialist teams.

What we are Looking For

• 10 years of experience in client servicing / account management preferably within a digital advertising or integrated marketing agency.

• Proven experience managing large/key accounts and senior client stakeholders.

• Prior experience in strategy campaign planning and developing integrated marketing solutions is essential.

• Strong track record of independently handling or leading pitches and new business opportunities.

• Experience managing and mentoring a servicing team.

• Strong understanding of digital marketing branding communication and campaign execution.

Did this spike your interest

Please send in your resumes with a brief cover letter (if possible) to .

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