GMx Managed Services Solution Architect

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Managed Services Solution Architect Manager - GMx Solutioning Global Managed Services

At EY GDS a member of the global integrated service delivery centre network by EY Managed Services (MS) is a significant part of our business comprising more than $7b in revenue with major clients across the globe. We help clients with people based asset based & integrated solutions leveraging our deep sector and domain expertise to deliver enhanced value to our MS we are also ambitious seeking to more than double our success in the future.

The opportunity

Global Managed Services at EY is entering a phase of accelerated growth with increasing demand for integrated multi-tower managed services across Technology Finance Risk and Data.

As a Technology Managed Services Solution Architect you will play a central role in shaping and articulating differentiated managed services solutions. Beyond designing the solution you will be responsible for ensuring the solution is clearly understood commercially compelling and operationally credible to clients.

You will work across global pursuit teams collaborating with Sales Delivery Pricing and domain solution leaders to bring together complex service offerings into a cohesive client-ready narrative.

Your key responsibilities

• Solution strategy and narrative development
  • Translate client requirements business context and evaluation criteria into a clear and structured solution storyline
  • Define the solution spine across technology managed services ensuring alignment with client priorities such as stability cost transformation and risk reduction
  • Develop compelling value propositions that connect service design to measurable business outcomes
  • Convert complex delivery constructs into simple intuitive messaging for executive stakeholders
• End-to-end Tech Managed Services solution design
  • Design integrated Technology Managed Services solutions across applications cloud data platforms and service operations
  • Define scope service catalogue operating model delivery model governance and continuous improvement approach
  • Incorporate automation AI/GenAI and platform-led efficiencies into the solution
  • Ensure solution decisions are grounded in delivery feasibility available data and market competitiveness
• Articulation and client engagement
  • Actively participate in the Articulate phase of pursuits contributing to proposal development solution documentation and oral presentations
  • Structure and communicate the solution across five dimensions: Client context Design intent Service operating model Transition and stabilization approach and Value realization
  • Support or lead solution walkthroughs workshops and client discussions ensuring clarity and confidence in the proposed model
  • Partner with Sales and deal leadership to ensure the client narrative and solution design remain aligned
• Transition stabilization and delivery model design
  • Design transition and onboarding strategies including knowledge transfer phased migration and stabilization
  • Define early-stage risk mitigation levers such as SWAT teams command centre and backlog reduction
  • Ensure transition plans are practical sequenced and aligned to client readiness
  • Support delivery teams in mobilization and early lifecycle stages
• Estimation and commercial input
  • Translate solution design into effort drivers staffing models and productivity assumptions
  • Work closely with Pricing teams to ensure commercial models reflect solution realities
  • Validate alignment between service commitments SLAs and cost structures
  • Highlight risks contingencies and dependencies that impact commercial viability
• Solution assurance and risk management
  • Identify and address risks across scope delivery transition tooling and governance
  • Ensure solution integrity across proposal content pricing assumptions and client messaging
  • Participate in solution reviews challenge sessions and leadership governance forums
  • Maintain clarity on assumptions exclusions and dependencies to avoid downstream risk

Skills and attributes for success

• Ability to translate complex managed services solutions into clear client-relevant narratives
• Strong understanding of end-to-end Managed Services lifecycle (pursuit to steady state)
• Experience aligning delivery reality with client-facing messaging
• Structured thinking with the ability to connect business outcomes service design and commercial models
• Confidence to engage and influence senior stakeholders across Sales Delivery and domain teams
• Strong collaboration skills to work across global multi-disciplinary pursuit teams
• Comfort operating in ambiguous multi-owner environments and driving alignment

To qualify for the role you must have

• 10 years of experience in Technology Managed Services Application Management or TechOps
• Proven experience in solutioning and/or leading complex managed services pursuits
• Hands-on experience in one or more areas:
  • Enterprise applications (SAP ServiceNow MS Dynamics Guidewire etc.)
  • Cloud and platform operations
  • Data and analytics platforms
  • Service management and ITSM environments (e.g. ServiceNow)
• Experience working across multi-tower or integrated managed services deals
• Strong exposure to transition service delivery and operating model design

Ideally youll also have

• Experience participating in or leading solution articulation proposals or orals
• Understanding of integrated business and technology managed services models
• Familiarity with commercial constructs and pricing drivers in managed services
• Exposure to design thinking structured problem solving or agile ways of working
• Architecture or service management certifications (e.g. TOGAF ITIL)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership:Well give you the insights coaching and confidence to be the leader the you may aspire to become.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

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