Global Rules Analyst

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

We are looking for someone to support the design implementation monitoring optimization and ongoing effectiveness of risk processes and controls across eBay. This role combines strong operational and policy knowledge with analytical thinking process management technical capability and cross-functional collaboration.

Skills Needed (ranked most important first)

• Operational Insights & Reporting: Responsible for comprehensive risk reporting across GCX workflows encompassing user sentiment (appeals and contact frequency) system integrity (review action and automation efficiency) AI-driven notification systems and the development of robust scalable visualization tools.
• Controls Monitoring & Continuous Improvement: Strong ownership mindset with the ability to monitor implemented controls evaluate ongoing effectiveness identify gaps or emerging risks and drive sustainable process improvements.
• Analytical & Investigative Thinking: Strong analytical critical-thinking and root cause analysis skills with the ability to identify detection and system gaps recommend solutions define success metrics and use data to drive decisions and improvements.
• Policy & Risk Expertise: Strong understanding of eBays trust and risk policies and processes or a proven track record in policy enforcement risk management or risk operations.
• Systems Knowledge: Familiarity with eBay tools and internal systems such as DEX Agent Desktop Business Rules (LVIS) OCS and related operational platforms is highly desirable.
• Technical Proficiency: Working knowledge of SQL Excel (including PivotTables) Tableau or other data visualization tools. Experience with Python R automation or developing tools that improve team effectiveness is an advantage.
• Agentic / AI Focus: Familiarity with different AI tools used at eBay and experience using these tools to create efficiencies in processes and assist with KPI monitoring.
• Communication & Executive Reporting: Excellent written verbal and presentation skills including the ability to simplify complex topics and produce clear metrics summaries recommendations and presentations for senior leadership.
• Business Process Management: Knowledge of Business Process Management principles including the ability to understand document and create business processes workflows and process flow diagrams.
• Problem Solving & Adaptability: Creative and pragmatic problem solver who enjoys getting into the detail challenges existing ways of working and can adapt quickly as business priorities and risk environments evolve.
• Global & Cross-Functional Collaboration: Strong relationship-building influencing and stakeholder-management skills with experience working effectively across functions geographies and remote teams while maintaining a strong focus on doing the right thing for eBays customers.
• Project & Change Management: Demonstrated ability to manage multiple priorities own project timelines coordinate implementation activities and successfully deliver in a fast-moving and sometimes ambiguous environment.

Experience & Qualifications:

Bachelors degree and/or 3 years of relevant experience in areas such as Risk Management Risk Operations Qualitative/Quantitative Analysis Controls Business Process Management or Project Management.

PMP PRINCE2 Six Sigma Agile or similar certifications are an advantage.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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