Global Payroll Operations Specialist Canada

Were looking for a Global Payroll Operations Specialist to join Ripplings Global Payroll Operations team focused on supporting our customers across Canada.

This role sits at the intersection of payroll operations customer experience compliance and product execution. You will help ensure that Ripplings Canadian payroll operations are accurate scalable audit-ready and responsive to the needs of customers internal partners and government agencies.

This is an Operations Specialist role for an independent contributor who can manage their own workload own defined workflows and sub-processes resolve moderately complex payroll issues with minimal supervision and improve existing processes as the business scales. The ideal candidate combines strong Canadian payroll knowledge with operational discipline customer empathy structured problem solving and clear cross-functional communication.

You will own key operational work across Canadian payroll tax filings agency notices reconciliations audits and customer-impacting escalations. You will also partner closely with Global Payroll Product Engineering Support Tax Operations third parties and government agencies to identify product gaps improve tooling strengthen SOPs and create an optimal payroll experience for customers.

Note: This is a hybrid role in our Bangalore office with an expected schedule of 6:30 PM to 2:30 AM IST to align with EST hours.

• Own and execute recurring Canadian payroll operations tax filings remittances reconciliations and audits independently and with precision.
• Manage operational timelines resolve moderately complex payroll and compliance issues with minimal supervision and surface risks early with clear recommendations.
• Deliver high-quality customer communication and de-escalate complex cases through clear updates accurate QA and structured root-cause analysis.
• Partner with Product Managers and Engineers to identify product gaps address workflow breakdowns and translate findings into scalable tooling and updated SOPs.
• Liaise with Canadian federal and provincial agencies (CRA Revenu Québec Service Canada WSIB) to resolve operational notices and maintain up-to-date expertise.
• Maintain accurate Jira case documentation workbooks and evidence to ensure auditability and seamless cross-functional handoffs.

• 25 years of experience in payroll tax operations or customer-facing operations with deep knowledge of Canadian payroll statutory deductions filings and 2026 regulations.
• Working knowledge of Canadian payroll agency workflows (CRA Revenu Québec Service Canada EHT WSIB RL-1s ROEs and tax notices).
• Strong problem-solving and analytical skills with a proven track record of managing deadline-driven work and resolving complex compliance issues independently.
• Excellent written and verbal communication skills including customer empathy and de-escalation abilities under pressure.
• Ability to collaborate effectively across cross-functional teams including Product Engineering Support Tax Operations and external government agencies.
• Proficiency with spreadsheets for data reconciliations and audits; experience with Salesforce Jira Confluence or Google Workspace is a plus.
• Strong ownership mindset with a proactive approach to continuous process improvement and SOP refinement.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and does not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristic. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email